CONFIGURING the SERVER

SMARTnet for UCS Hardware Only Service

For faster parts replacement than is provided with the standard Cisco Unified Computing System warranty, Cisco offers the Cisco SMARTnet for UCS Hardware Only Service. You can choose from two levels of advanced onsite parts replacement coverage in as little as four hours. SMARTnet for UCS Hardware Only Service provides remote access any time to Cisco support professionals who can determine if a return materials authorization (RMA) is required. You can choose a service listed in Table 25.

Table 25

SMARTnet for UCS Hardware Only Service

 

 

 

 

 

Product ID (PID)

Service

On

Description

Level GSP

Site?

 

 

 

 

 

 

 

CON-UCW7-C220M3SF

UCW7

Yes

UCS HW 24X7X4OS UCS C220 M3 SFF

CON-UCW5-C220M3SF

UCW5

Yes

UC PLUS 8X5XNBDOS UCS C220 M3 SFF

 

 

 

 

 

Unified Computing Partner Support Service

Cisco Partner Support Service (PSS) is a Cisco Collaborative Services service offering that is designed for partners to deliver their own branded support and managed services to enterprise customers. Cisco PSS provides partners with access to Cisco's support infrastructure and assets to help them:

Expand their service portfolios to support the most complex network environments

Lower delivery costs

Deliver services that increase customer loyalty

Partner Unified Computing Support Options enable eligible Cisco partners to develop and consistently deliver high-value technical support that capitalizes on Cisco intellectual assets. This helps partners to realize higher margins and expand their practice.

PSS is available to all Cisco PSS partners, but requires additional specializations and requirements. For additional information, see the following URL:

www.cisco.com/go/partnerucssupport

The two Partner Unified Computing Support Options include:

Partner Support Service for UCS

Partner Support Service for UCS Hardware Only

Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)

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Cisco Systems A03D600GA2 manual CON-UCW7-C220M3SF, UCS HW 24X7X4OS UCS C220 M3 SFF, CON-UCW5-C220M3SF