3
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your
Cisco Sales and Service Representative.
Complete the information below, and keep it for reference:
Product Serial Number Location
You may need your product serial number when calling the Technical Assistance Center (TAC).
The serial number label for the Cisco 815 integrated services router is located on the back of the chassis, to the right of the
power switch.
Cisco Product Identification Tool
The Cisco Product Identification (CPI) tool provides detailed illustrations and descriptions showing where to find serial number
labels on Cisco products. It includes the following features:
•A search option that allows browsing for models using a tree-structured product hierarchy
•A search field on the final results page making it easier to look up multiple products
•Clear identification of end-of-sale products in results lists
The tool streamlines the process of locating serial number labels and identifying products. Serial number information expedites
the entitlement process and is important for access to support services.
The Cisco Product Identification tool can be accessed at the following URL:
http://tools.cisco.com/Support/CPI/index.do
Cisco Product Accessibility
This product family leverages a command line interface (CLI). The CLI is 508 conformant since it is text based and relies on a
keyboard for navigation. All functions of the router can be configured and monitored through the CLI.
For a complete list of guidelines and Cisco products adherence to accessibility, see Cisco Accessibility Products at the following
URL:
http://www.cisco.com/web/about/responsibility/accessibility/products
2 Overview
The Cisco 815 integrated services router (see Figure 1) is a small, modular desktop router that provides an integrated cable
solution. The Cisco 815 integrated services router communicates over a cable hybrid fiber coaxial (HFC) network for
office-to-Internet connectivity or branch-to-branch connectivity. The Cisco cable modem High-Performance WAN interface
cards (HWICs) are installed in the router as a fixed configuration for one HWIC full-feature cable modem high-speed
interaction, including quality of service (QoS) functionality.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number