Cisco Systems D14659.03 Failing to log into the web interface

Failing to log into the web interface

Cisco TelePresence ISDN Gateway 2.1 Online help (Printable format) 8 of 135

Failing to log into the web interface

When connecting to the Cisco TelePresence ISD N Gateway web interf ace, you must log in so that the

ISDN Gateway can associate the session with your configured user and a set of access privileges. The

ISDN Gateway has a set of configured users, and each user has an ID and password that are used for

logging in.

If you see the Access denied page, you have not been ab le to log in for one of the following reasons:

 Invalid username/password: you have typed the incorrec t username and/or password.

If Advanced account security mode is enabled and you incor rectly type the username and/or

password three times and if this is an admin account, it is disabled for 30 minutes; for any other

account, it is disabled indefinitely (or until you, the adm inistrator, re-enable the account from the

User page)

 No free sessions: the maximum number of sessions allowed s imultaneously on the ISDN

Gateway has been exceeded

 Your IP address does not match that of the browser cookie you supplied: try deleting your

cookies and log in again

 You do not have access rights to view this page: you do not have the access rights necessary

to view the page that you attempted to see

 Page expired: the Change password page can expire if the ISDN Gateway is not entirely happy

that the user who requested to change password, is actual ly the user submitting the change

password request. (This may happen if you use a new bro wser tab to submit the request.)

Invalid passwords

If Advanced account security mode has been enabled, the I SDN Gateway will disable a user's account if

that user incorrectly enters a password three times consec utively. If this is an admin account, it is

disabled for 30 minutes; for any other account, it is disabl ed indefinitely (or until you, the administrator, re-

enable the account from the Users page).

Contents

Main Cisco TelePresence ISDN Gateway Version 2.1 Online help (printable format) D14659.03 March 2011 Contents Page Page Page Page Logging into the web interface Failing to log into the web interface Invalid passwords Getting started with the Cisco TelePresence ISDN Gateway Page Making calls with the Cisco TelePresence ISDN Gateway ISDN to IP calls IP to ISDN calls Using the auto attendant Using the Far End Camera Control Using the Cisco TelePresence ISDN Gateway for voice-only calls Configuring the Cisco TelePresence ISDN Gateway as a voice- only gateway Dial plan configuration Calling a PSTN telephone from an MCU Displaying ISDN port utilization Displaying the ISDN calls list Disconnecting and deleting calls Diagnostic controls Displaying detailed call information Page Understanding the dial plan Rules Using rules Rule ordering Displaying and testing the dial plan Displaying the rules list Page N x 56kbps: the call is a video call using Modifying the rules list Testing the dial plan Adding dial plan rules Adding and updating dial plan rules Adding dial plan rules Page Page Page Updating dial plan rules Adding and updating dial plan rules in leased line mode Adding dial plan rules Page Page Updating dial plan rules Example dial plan rules Allocating bandwidth using rules for IP to ISDN calls Allocating bandwidth using rules for ISDN to IP calls Forwarding ISDN calls to an operator or a conference Specifying voice-only IP to ISDN telephone calls Setting up dial plan rules when using TCS-4 ISDN to IP calls IP > ISDN > ISDN > IP calls Dial plan examples in leased line mode ISDN to IP dial plan (leased line mode) IP to ISDN dial plan (leased line mode) Dial plan syntax Syntax for conditions (Called number matches) Syntax for actions (Call this number) Page Displaying the built-in gatekeeper registration list Configuring the built-in gatekeeper Configuring neighboring gatekeepers Page Gatekeeper status ID view Registration view Displaying the user list Deleting users Adding and updating users Adding a user Updating a user Page Page Updating your user profile Changing your password Configuring network settings IP configuration settings IP status Ethernet configuration Ethernet status Page Automatic IPv6 address preferences DNS settings Configuring DNS settings Page Configuring IP routes settings Port preferences IP routes configuration Adding a new IP route Viewing and deleting existing IP routes Routes behavior with disabled ports Current IP status Configuring IP services Page Configuring SNMP settings System information Configured trap receivers Access control Configuring QoS settings About QoS configuration settings ToS configuration DiffServ configuration Default settings Network connectivity testing Configuring general ISDN settings Basic settings Page ISDN advanced settings Page ISDN codec settings ISDN multipoint settings Configuring ISDN ports settings Configuring ISDN ports settings (non-leased line mode) Port settings Page Page Configuring ISDN ports settings in leased line mode Port settings Configuring H.323 gatekeeper settings Gatekeeper settings Page Page Gatekeeper status Page Configuring encryption settings Displaying and resetting system time System time NTP Using NTP over NAT (Network Address Translation) Configuring security settings Advanced security mode Hashing passwords Password format Expiring passwords Upgrading and backing up the Cisco TelePresence ISDN Gateway Upgrading the main ISDN Gateway software image Upgrading the loader software image Backing up and restoring the configuration Enabling ISDN Gateway features Page Shutting down and restarting the Cisco TelePresence ISDN Gateway Displaying general status Displaying ISDN status Displaying hardware health status Displaying security status Working with the event logs Event log Event capture filter Event display filter Syslog Page Working with the audit logs Audit log Understanding security warnings Page Page Page Logging using syslog Syslog settings Using syslog Working with Call Detail Records Call Detail Record log controls Call Detail Record log Downloading and clearing the log CDR log display Further information about CDR time field Customizing the user interface Configuring user interface settings Controlling the auto-refreshing of status pages on the ISDN Gateway Configuring welcome messages for the Login and Home pages Customizing voice prompts on the ISDN Gateway Using default English voice prompts Uploading a customization package Viewing the available voice prompts Uploading and downloading customized voice prompts Downloading individual voice prompts Deleting customized voice prompts Voice prompt specification Making the best possible recordings Customization: More information Precedence The factory default file set Localization files Customization files Backing up and restoring the configuration using FTP Configuring SSL certificates Page Contact details and license information TANDBERG Software licenses AVC VIDEO RSA Data Security Inc. The Internet Society NetBSD Info-ZIP Independent JPEG Group's JPEG software The OpenSSL Project N.A.T. GmbH Spirit Corporation AES License HMAC License SHA1 License Lua Telenetworks Regents of the University of California DHCP Net-SNMP Page Page Page Page Page Contact details and license information Cisco TelePresence ISDN Gateway 2.1 Online help (Printable format) 135 of 135