Cisco Systems D14659.03 Working with the event logs

Working with the event logs

Cisco TelePresence ISDN Gateway 2.1 Online help (Printable format) 99 of 135

Working with the event logs

If you are experiencing complex issues that require advanc ed troubleshooting, you may need to

collect information from the Cisco TelePresence ISDN Gatewa y logs. T ypical l y, you will be work ing

with Customer support who can help you obtain these logs .

The last 2000 status messages generated by the ISDN Gate way are displayed in the Event log page

(Logs > Event log). In general these messages are provided f or information, and occasionally

Warnings or Errors may be shown in the Event log. T he presence of such messages is not cause for

concern necessarily; if you are experiencing a specific pr oblem with the operation or performance of

the ISDN Gateway, Customer support can interpret logged m essages and their significance for you.

You can:

 Change the level of detail collected in the traces by editing the Capture filter page. You

should not modify these settings unless instructed to d o so by Customer support.

 Display the log as text: go to Logs > Event log and click Download as text.

 Change which of the stored Event log entries are displayed b y editing the Display filter page

 Send the event log to one or more syslog servers on the network for storage or analysis. The

servers are defined in the Syslog page. For more inform ation, refer to Logging using syslog

 Empty the log by clicking Clear log.

Event capture filter

The Event capture filter allows you to change the level of detai l to collect in the Event log traces.

Note: You should not modify these settings unless instructed to do so b y Customer support.

Modifying these settings can impair the performance of your ISDN Gateway.

Normally, the capture filter should be set to the default of Errors, warnings and information for all

logging sources. There is no advantage in changing the s etting of any source without advice from

Customer support. There is a limited amount of space avail able to store logged messages and

enabling anything other than Errors, warnings and information cou ld cause the log to become full

quickly.

The Event display filter allows you to view or highlight s tored Event log entries. Normally, you should

not need to view or modify any of the settings on this page.

You can configure the ISDN Gateway to send event messages to up to f our syslog servers. To add or

remove a syslog server, go to Logs > Syslog and make the changes you require. See Logging using

syslog.