Cause: If you’ve verified that the hardware, Public Switched Telephone Network (PSTN) lines, and service connections are working, dropped calls might be caused by a faulty phone line in your rollover sequence. In these cases, the base unit does not actually drop the call, but rather the call terminates automatically when passed to the malfunctioning phone line.
Solution: Ask your phone service provider to fix the faulty line or to position it at the end of your rollover pattern. Incoming calls will be less likely to reach the last phone line in the sequence.
Issue 8: Low Call Volume
Problem: “External callers are having difficulty hearing internal callers.”
Cause: The analog telephony adapter (ATA) needs to be adjusted.
Solution: In the Response Point Administrator, click the
Issue 9: Speech Misrecognition
Problem: “The speech recognition system scrambles
Cause: The
Solution: Because the speech recognition system supplies the auto attendant with the TTS pronunciations of the names that you enter in the User Properties dialog box, ask users to carefully articulate the correct pronunciation of their names when using the Record Audio Using a Phone dialog box, or to type a phonetic spelling of their names in the Nickname box. For example, for the user “Rebecca Laszlo”, type “Rebecca Lazlow” in this field. The system will then use the actual recording of the name in the user’s own voice or will pronounce the name according to the phonetically spelled entry.
Issue 10: Unlit Message Waiting Indicator (MWI)
Problem: “The MWI on the phone doesn’t light up when callers leave voice messages for the specified user.”
Cause: The MWI only illuminates when callers leave voice messages for the primary user assigned to a phone.
Solution: Users that you assign to a particular phone are listed on the Who will receive calls on this phone page in the Configure Phone Wizard. Response Point recognizes the first user in the list as the primary user of that phone. To ensure that the MWI lights up when voice messages arrive for a specified user, move that user to the top of the list with the Move User Up button, making him the primary user.
