Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.

Address COBY Electronics Technical Support

56-65 Rust Street

Maspeth, NY 11378

Email

techsupport@cobyusa.com

Web

www.cobyusa.com

Phone

800-727-3592:

Weekdays 8:00AM–11:00PM EST

 

 

Weekends 9:00AM–5:30PM EST

 

718-416-3197:

Weekdays 8:00AM–5:30PM EST

The player does not turn on.

Ensure that the player is fully charged. Try charging the player overnight (8 hours).

Ensure that the Power switch is set to the “On” position.

Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.

The buttons do not work.

Ensure that the Hold switch is disengaged.

Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again.

www.cobyusa.com

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COBY electronic MP-705-2G, MP-705-4G, MP-705-1G Troubleshooting, Player does not turn on, Buttons do not work