Compaq 1850R manual

ProLiant 1850R Servers

Maintenance and Service Guide

First Edition (July 1998)

Part Number 327160-001

Spare Part Number 327321-001

Compaq Computer Corporation

Contents

Main Notice iii Contents About This Guide Chapter 1 Illustrated Parts Catalog Chapter 2 Chapter 3 Diagnostic Tools Chapter 4 Chapter 5 vii About This Guide Symbols in Text Compaq Technician Notes Page ix Where to Go for Additional Help Other Information Sources x About This Guide Telephone Numbers xi Compaq Worldwide Technical Support Telephone Num bers Location Telephone Number Locati on Telephone Number Voice Fax Voice Fax Page 1-2 Illustrated Parts Catalog Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view of the ProLiant 1850R server 1-3 Compaq ProLiant 1850R Servers Maintenance and Service Guide System Components Exploded View Figure 1-2. System components exploded view of the ProLiant 1850R server 1-4 Illustrated Parts Catalog Spare Parts List Table 1-1 Spare Parts List 1-5 1-6 Illustrated Parts Catalog 1-7 2-1 Chapter 2 Removal and Replacement Procedures 2-2 Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Page 2-4 Removal and Replacement Procedures Preparation Procedures 2-5 Rack Warnings 2-6 Removal and Replacement Procedures Server Warnings and Precautions 2-7 Server Cover 2-8 Removal and Replacement Procedures Rack-Mount Bezel 2-9 Power/Standby Switch with LEDs 2-10 Removal and Replacement Procedures Rear Fan 2-11 Drive Cage Fan and Bracket 2-12 Removal and Replacement Procedures Drive Cage Fan Bracket 2-13 Hot-Plug Power Supply Page 2-15 Mass Storage Devices Drive Installation Guidelines Table 2-1 SCSI ID Settings Page Page Page 2-19 24X Max Low-Profile CD-ROM Assembly Page Page Page Page 2-24 Removal and Replacement Procedures 2-25 24X Max Low-Profile CD-ROM Adapter Board 2-26 Removal and Replacement Procedures Installing a Hard Drive in Bay 0 2-27 Diskette Drive Front View External Storage Devices Page Page 2-30 Removal and Replacement Procedures Riser Board and Brace Page 2-32 Removal and Replacement Procedures 2-33 Table 2-3 Examples of SDRAM DIMM Upgrade Combinations 2-34 Removal and Replacement Procedures Processor Table 2-4 Processor and Processor Power Module Locations 2-35 2-36 Removal and Replacement Procedures Processor Power Module 2-37 System Board 2-38 Removal and Replacement Procedures External Replacement Battery System Board Battery 2-39 3-1 Chapter 3 Diagnostic Tools 3-2 Diagnostic Tools Default Configuration Default Configuration Messages Utilities Access 3-3 3-4 Diagnostic Tools Power-On Self-Test (POST) Table 3-1 POST Error Messages Page 3-6 Diagnostic Tools 3-7 3-8 Diagnostic Tools 3-9 CFG 3-10 Diagnostic Tools ZZ 3-11 3-12 Diagnostic Tools 3-13 3-14 Diagnostic Tools 3-15 3-16 Diagnostic Tools 3-17 3-18 Diagnostic Tools 3-19 3-20 Diagnostic Tools 3-21 3-22 Diagnostic Tools X See Y 3-23 3-24 Diagnostic Tools 3-25 3-26 Diagnostic Tools 3-27 Diagnostics Software 3-28 Diagnostic Tools Running Diagnostics 3-29 Primary Processor Test Error Codes Table 3-2 Primary Processor Test Error Codes 3-30 Diagnostic Tools Memory Test Error Codes Table 3-3 Memory Test Error Codes 3-31 Keyboard Test Error Codes Table 3-4 Keyboard Test Error Codes Parallel Printer Test Error Codes Table 3-5 Parallel Printer Test Error Codes 3-32 Diagnostic Tools Video Display Unit Test Error Codes Table 3-6 Video Display Unit Test Error Codes 3-33 Diskette Drive Test Error Codes Table 3-7 Diskette Drive Test Error Codes Monochrome Video Board Test Error Codes Table 3-8 Monochrome Video Board Test Error Codes 3-34 Diagnostic Tools Serial Test Error Codes Table 3-9 Serial Test Error Codes Modem Communications Test Error Codes Table 3-10 Modem Communications Test Error Codes 3-35 Fixed Disk Drive Test Error Codes Table 3-11 Fixed Disk Drive Test Error Codes 3-36 Diagnostic Tools Tape Drive Test Error Codes Table 3-12 Tape Drive Test Error Codes 3-37 Advanced VGA Board Test Error Codes Table 3-13 Advanced VGA Board Test Error Codes 3-38 Diagnostic Tools Advanced VGA Board Test Error Codes 3-39 3-40 Diagnostic Tools Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with Compaq Network Interface Cards. Table 3-15 Compaq Network Interface Cards Test Error Codes 3-41 SCSI Fixed Disk Drive Test Error Codes Table 3-16 SCSI Fixed Disk Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes Table 3-17 SCSI/IDE CD-ROM Drive Test Error Codes 3-42 Diagnostic Tools SCSI Tape Drive Test Error Codes Table 3-18 SCSI Tape Drive Test Error Codes Server Manager/R Board Test Error Codes Table 3-19 Server Manager/R Board Test Error Codes 3-43 Pointing Device Interface Test Error Codes Table 3-20 Pointing Device Interface Test Error Codes 3-44 Diagnostic Tools Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics User Guide, , 3-45 Starting DAAD filename 3-46 Diagnostic Tools Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages 3-47 3-48 Diagnostic Tools Page 3-50 Diagnostic Tools 3-51 3-52 Diagnostic Tools 3-53 3-54 Diagnostic Tools 3-55 3-56 Diagnostic Tools 3-57 3-58 Diagnostic Tools 3-59 3-60 Diagnostic Tools 3-61 3-62 Diagnostic Tools 3-63 3-64 Diagnostic Tools 3-65 Integrated Management Log Multiple Ways of Viewing the Log Integrated Management Display Compaq Insight Manager 3-66 Diagnostic Tools Viewing the Event List Printing the Event List Compaq Survey Utility Compaq IML Management Utility 3-67 List of Events Table 3-22 Event Messages 3-68 Diagnostic Tools Event Messages Page 3-70 Diagnostic Tools Rapid Recovery Services Automatic Server Recovery-2 3-71 Unattended Recovery Attended Recovery 3-72 Diagnostic Tools Hardware Requirements 3-73 Compaq Integrated Remote Console Compaq Health Driver 3-74 Diagnostic Tools 3-75 Booting into Compaq Utilities 3-76 Diagnostic Tools Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities 3-77 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities 3-78 Diagnostic Tools 3-79 Booting into the Operating System 3-80 Diagnostic Tools ASR-2 Security Server Health Logs 3-81 Critical Error Log Table 3-24 Critical Error Log Messages Page 3-83 Critical Error Log Messages 3-84 Diagnostic Tools Revision History Table Table 3-25 Revision History Format Page 3-86 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-26 Compaq Servers Remote Management Features 3-87 ROMPaq Compaq Insight Manager Features of Compaq Insight Management 3-88 Diagnostic Tools Compaq Insight Management Software Architecture Insight Management Agents Compaq Insight Manager 4-1 Chapter 4 Connectors, Switches, and Jumpers System Board Switch SW1 - System Maintenance Switchbank 4-2 Connectors, Switches, and Jumpers Table 4-1 System Maintenance Switch Settings - SW1 4-3 SCSI Devices Table 4-2 SCSI ID Settings 4-4 Connectors, Switches, and Jumpers Rear Panel Connectors Table 4-3 Rear Panel Connectors 4-5 Riser Board Expansion Slots Table 4-4 Riser Board Expansion Slot Description 5-1 Chapter 5 Physical and Operating Specifications 5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1850R Servers System Unit Specifications 5-3 Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications 5-4 Physical and Operating Specifications Power Supply Specifications Memory Table 5-3 Synchronous DRAM (SDRAM) Dual Inline Memory Module (DIMM) Specifications 5-5 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications 5-6 Physical and Operating Specifications Low-Profile 24X Max IDE CD-ROM Drive Table 5-5 Low-Profile 24X Max IDE CD-ROM Drive Specifications 5-7 Low-Profile 24X Max IDE CD-ROM Drive Specifications 5-8 Physical and Operating Specifications 4.3-GB Wide-Ultra SCSI-3 Hard Drive Table 5-6 4.3-Gigabyte Wide-Ultra SCSI Drive Specifications Index-1 Inde x A B Index-2 C D Index-3 E F H I Index-4 J K L M N R S Index-6 T Index-7 U V W