Compaq 1850R xi

Compaq ProLiant 1850R Servers Maintenance and Service Guide

Compaq Worldwide Technical Support Telephone Numbers

continued

Location Telephone Number Locati

on Telephone Number

Voice Fax Voice Fax

New Zealand +64-9-307-

3143 Ext 817 +64-9-309-9198 Spain +341-640-

1500 +341-640-0064

Norway +47-2207-

2000 +47-2207-2001 South

Africa +27-11-728-

6999 +27-11-728-3335

Poland +48-22-630-

3535 +48-22-630-

3553 Sweden +468-703-

5200 +468-751-2057

Portugal +3511-412-

8400 +3511-412-

0654 Switzerla

nd +41-1838-

2111 +41-1836-7107

Puerto Rico 809-765-4360 809-765-4336 Taiwan 886-2-735-

1000 886-2-732-2660

Russia +7095-

9671700 +7095-9671701 Thailand +66-2-679-

6222 +66-2-679-6220

Scotland +44-141-814-

8000 +44-141-812-

7745 United

Kingdom +44-1-41-

270-4000 +44-1-41-270-

4100

Singapore

APD

Asia/Pacific

Compaq

Asia

+65-336-3333

+65-750-4319

+65-750-4627

+65-752-7385

United

States 281-370-

0670 281-514-1740

Venezuel

a+582-953-

8844 +582-952-7393

Contents

Main Notice iii Contents About This Guide Chapter 1 Illustrated Parts Catalog Chapter 2 Chapter 3 Diagnostic Tools Chapter 4 Chapter 5 vii About This Guide Symbols in Text Compaq Technician Notes Page ix Where to Go for Additional Help Other Information Sources x About This Guide Telephone Numbers xi Compaq Worldwide Technical Support Telephone Num bers Location Telephone Number Locati on Telephone Number Voice Fax Voice Fax Page 1-2 Illustrated Parts Catalog Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view of the ProLiant 1850R server 1-3 Compaq ProLiant 1850R Servers Maintenance and Service Guide System Components Exploded View Figure 1-2. System components exploded view of the ProLiant 1850R server 1-4 Illustrated Parts Catalog Spare Parts List Table 1-1 Spare Parts List 1-5 1-6 Illustrated Parts Catalog 1-7 2-1 Chapter 2 Removal and Replacement Procedures 2-2 Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Page 2-4 Removal and Replacement Procedures Preparation Procedures 2-5 Rack Warnings 2-6 Removal and Replacement Procedures Server Warnings and Precautions 2-7 Server Cover 2-8 Removal and Replacement Procedures Rack-Mount Bezel 2-9 Power/Standby Switch with LEDs 2-10 Removal and Replacement Procedures Rear Fan 2-11 Drive Cage Fan and Bracket 2-12 Removal and Replacement Procedures Drive Cage Fan Bracket 2-13 Hot-Plug Power Supply Page 2-15 Mass Storage Devices Drive Installation Guidelines Table 2-1 SCSI ID Settings Page Page Page 2-19 24X Max Low-Profile CD-ROM Assembly Page Page Page Page 2-24 Removal and Replacement Procedures 2-25 24X Max Low-Profile CD-ROM Adapter Board 2-26 Removal and Replacement Procedures Installing a Hard Drive in Bay 0 2-27 Diskette Drive Front View External Storage Devices Page Page 2-30 Removal and Replacement Procedures Riser Board and Brace Page 2-32 Removal and Replacement Procedures 2-33 Table 2-3 Examples of SDRAM DIMM Upgrade Combinations 2-34 Removal and Replacement Procedures Processor Table 2-4 Processor and Processor Power Module Locations 2-35 2-36 Removal and Replacement Procedures Processor Power Module 2-37 System Board 2-38 Removal and Replacement Procedures External Replacement Battery System Board Battery 2-39 3-1 Chapter 3 Diagnostic Tools 3-2 Diagnostic Tools Default Configuration Default Configuration Messages Utilities Access 3-3 3-4 Diagnostic Tools Power-On Self-Test (POST) Table 3-1 POST Error Messages Page 3-6 Diagnostic Tools 3-7 3-8 Diagnostic Tools 3-9 CFG 3-10 Diagnostic Tools ZZ 3-11 3-12 Diagnostic Tools 3-13 3-14 Diagnostic Tools 3-15 3-16 Diagnostic Tools 3-17 3-18 Diagnostic Tools 3-19 3-20 Diagnostic Tools 3-21 3-22 Diagnostic Tools X See Y 3-23 3-24 Diagnostic Tools 3-25 3-26 Diagnostic Tools 3-27 Diagnostics Software 3-28 Diagnostic Tools Running Diagnostics 3-29 Primary Processor Test Error Codes Table 3-2 Primary Processor Test Error Codes 3-30 Diagnostic Tools Memory Test Error Codes Table 3-3 Memory Test Error Codes 3-31 Keyboard Test Error Codes Table 3-4 Keyboard Test Error Codes Parallel Printer Test Error Codes Table 3-5 Parallel Printer Test Error Codes 3-32 Diagnostic Tools Video Display Unit Test Error Codes Table 3-6 Video Display Unit Test Error Codes 3-33 Diskette Drive Test Error Codes Table 3-7 Diskette Drive Test Error Codes Monochrome Video Board Test Error Codes Table 3-8 Monochrome Video Board Test Error Codes 3-34 Diagnostic Tools Serial Test Error Codes Table 3-9 Serial Test Error Codes Modem Communications Test Error Codes Table 3-10 Modem Communications Test Error Codes 3-35 Fixed Disk Drive Test Error Codes Table 3-11 Fixed Disk Drive Test Error Codes 3-36 Diagnostic Tools Tape Drive Test Error Codes Table 3-12 Tape Drive Test Error Codes 3-37 Advanced VGA Board Test Error Codes Table 3-13 Advanced VGA Board Test Error Codes 3-38 Diagnostic Tools Advanced VGA Board Test Error Codes 3-39 3-40 Diagnostic Tools Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with Compaq Network Interface Cards. Table 3-15 Compaq Network Interface Cards Test Error Codes 3-41 SCSI Fixed Disk Drive Test Error Codes Table 3-16 SCSI Fixed Disk Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes Table 3-17 SCSI/IDE CD-ROM Drive Test Error Codes 3-42 Diagnostic Tools SCSI Tape Drive Test Error Codes Table 3-18 SCSI Tape Drive Test Error Codes Server Manager/R Board Test Error Codes Table 3-19 Server Manager/R Board Test Error Codes 3-43 Pointing Device Interface Test Error Codes Table 3-20 Pointing Device Interface Test Error Codes 3-44 Diagnostic Tools Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics User Guide, , 3-45 Starting DAAD filename 3-46 Diagnostic Tools Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages 3-47 3-48 Diagnostic Tools Page 3-50 Diagnostic Tools 3-51 3-52 Diagnostic Tools 3-53 3-54 Diagnostic Tools 3-55 3-56 Diagnostic Tools 3-57 3-58 Diagnostic Tools 3-59 3-60 Diagnostic Tools 3-61 3-62 Diagnostic Tools 3-63 3-64 Diagnostic Tools 3-65 Integrated Management Log Multiple Ways of Viewing the Log Integrated Management Display Compaq Insight Manager 3-66 Diagnostic Tools Viewing the Event List Printing the Event List Compaq Survey Utility Compaq IML Management Utility 3-67 List of Events Table 3-22 Event Messages 3-68 Diagnostic Tools Event Messages Page 3-70 Diagnostic Tools Rapid Recovery Services Automatic Server Recovery-2 3-71 Unattended Recovery Attended Recovery 3-72 Diagnostic Tools Hardware Requirements 3-73 Compaq Integrated Remote Console Compaq Health Driver 3-74 Diagnostic Tools 3-75 Booting into Compaq Utilities 3-76 Diagnostic Tools Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities 3-77 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities 3-78 Diagnostic Tools 3-79 Booting into the Operating System 3-80 Diagnostic Tools ASR-2 Security Server Health Logs 3-81 Critical Error Log Table 3-24 Critical Error Log Messages Page 3-83 Critical Error Log Messages 3-84 Diagnostic Tools Revision History Table Table 3-25 Revision History Format Page 3-86 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-26 Compaq Servers Remote Management Features 3-87 ROMPaq Compaq Insight Manager Features of Compaq Insight Management 3-88 Diagnostic Tools Compaq Insight Management Software Architecture Insight Management Agents Compaq Insight Manager 4-1 Chapter 4 Connectors, Switches, and Jumpers System Board Switch SW1 - System Maintenance Switchbank 4-2 Connectors, Switches, and Jumpers Table 4-1 System Maintenance Switch Settings - SW1 4-3 SCSI Devices Table 4-2 SCSI ID Settings 4-4 Connectors, Switches, and Jumpers Rear Panel Connectors Table 4-3 Rear Panel Connectors 4-5 Riser Board Expansion Slots Table 4-4 Riser Board Expansion Slot Description 5-1 Chapter 5 Physical and Operating Specifications 5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1850R Servers System Unit Specifications 5-3 Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications 5-4 Physical and Operating Specifications Power Supply Specifications Memory Table 5-3 Synchronous DRAM (SDRAM) Dual Inline Memory Module (DIMM) Specifications 5-5 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications 5-6 Physical and Operating Specifications Low-Profile 24X Max IDE CD-ROM Drive Table 5-5 Low-Profile 24X Max IDE CD-ROM Drive Specifications 5-7 Low-Profile 24X Max IDE CD-ROM Drive Specifications 5-8 Physical and Operating Specifications 4.3-GB Wide-Ultra SCSI-3 Hard Drive Table 5-6 4.3-Gigabyte Wide-Ultra SCSI Drive Specifications Index-1 Inde x A B Index-2 C D Index-3 E F H I Index-4 J K L M N R S Index-6 T Index-7 U V W