Solving computer problems, Diagnosing problems | Lenovo 3000 V100

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the pointer to All Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the program.

Attention

Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

The following is a list of the messages that the BIOS can display. Most of them occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Following the list are explanations of the messages and remedies for reported problems. If your system displays one of the messages marked below with an asterisk (*), write down the message and contact your marketing representative. If your system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error.

Code	Message	Description

0200	Failure Fixed Disk	Fixed disk is not working or not configured properly. Check
		to see if fixed disk is attached properly. Run Setup. Find out
		if the fixed-disk type is correctly identified.

0210	Stuck key	Stuck key on keyboard.

0211	Keyboard error	Keyboard not working.

10Lenovo 3000 V100 Service and Troubleshooting Guide

Image 18

Lenovo 3000 V100 warranty Solving computer problems, Diagnosing problems, Troubleshooting, Error messages

Contents

Lenovo 3000 Service and Troubleshooting Guide Page Lenovo 3000 Service and Troubleshooting Guide Page Contents Iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first Vi Lenovo 3000 V100 Service and Troubleshooting Guide Finding information This guide and other publications Finding information with the Lenovo Care button Important tips Be careful about where and how you work Caring for your computerBe gentle with your computer Carry your computer properly Take care in setting passwordsCaring for your computer Handle storage media and drives properly Cleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer display Care for the fingerprint reader Solving computer problems What are the main hardware features of my new computer? Frequently asked questionsHow can I prevent problems with my computer? My computer is not operating properly Where can I find warranty information? How can I contact the Customer Support Center? Troubleshooting Solving computer problemsDiagnosing problems Error messages Setup CPU ID Errors without messages Password problem Keyboard problemsStandby or hibernation problems Solving computer problems Computer screen problems Battery problems Click Advanced Fingerprint authentication problem Hard disk drive problemStartup problem Other problems Solving computer problems Solving computer problems Recovery options Using Rescue and RecoveryRestoring factory contents Recovery options Recovering data Replacing the battery Upgrading and replacing devices Replacing the battery Upgrading the hard disk drive Upgrading the hard disk drive Handling a hard disk drive Upgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service FRU Getting help around the world Getting help and service Warranty Period Appendix A. Warranty informationWarranty Information Types of Warranty Service Courier or Depot Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Customer Carry-In or Mail-In Service Worldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Appendix B. Customer Replaceable Units CRUs Lenovo 3000 V100 Service and Troubleshooting Guide Appendix C. Features and Specifications Features Features Specifications Specifications Battery packBattery life Specifications Appendix D. Notices Television output notice Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Trademarks Asia Pacific Countries Lenovo 3000 V100 Service and Troubleshooting Guide Index Lenovo 3000 V100 Service and Troubleshooting Guide Page Part Number 42T8063