Frequently asked questions | Lenovo 3000 V100 instruction

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1.

What safety precautions should I follow when using my computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my computer?

See “Read first” on page v, and also Chapter 2, “Caring for your computer,” on page 3 of this Guide. More tips can be found in the Preventing problems section in online Access Help.

What are the main hardware features of my new computer?

See the “Lenovo 3000 tour” section in online Access Help.

Where can I find the detailed specifications for my machine?

See www.lenovo.com/support

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

Refer to the Appendix B, “Customer Replaceable Units (CRUs),” on page 41 section of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

Study the “Problem solving ” section in online Access Help. This Guide describes only problems that might prevent you from accessing the online help system.

8Lenovo 3000 V100 Service and Troubleshooting Guide

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Lenovo 3000 V100 warranty Frequently asked questions, How can I prevent problems with my computer?

Contents

Lenovo 3000 Service and Troubleshooting Guide Page Lenovo 3000 Service and Troubleshooting Guide Page Contents Iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first Vi Lenovo 3000 V100 Service and Troubleshooting Guide Finding information This guide and other publications Finding information with the Lenovo Care button Caring for your computer Important tips Be careful about where and how you workBe gentle with your computer Take care in setting passwords Caring for your computerCarry your computer properly Handle storage media and drives properly Cleaning the cover of your computer Cleaning your computer keyboard Cleaning your computer display Care for the fingerprint reader Solving computer problems Frequently asked questions How can I prevent problems with my computer?What are the main hardware features of my new computer? My computer is not operating properly Where can I find warranty information? How can I contact the Customer Support Center? Solving computer problems Diagnosing problemsTroubleshooting Error messages Setup CPU ID Errors without messages Keyboard problems Password problemStandby or hibernation problems Solving computer problems Computer screen problems Battery problems Click Advanced Hard disk drive problem Startup problemFingerprint authentication problem Other problems Solving computer problems Solving computer problems Using Rescue and Recovery Recovery optionsRestoring factory contents Recovery options Recovering data Replacing the battery Upgrading and replacing devices Replacing the battery Upgrading the hard disk drive Upgrading the hard disk drive Handling a hard disk drive Upgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service FRU Getting help around the world Getting help and service Appendix A. Warranty information Warranty InformationWarranty Period Types of Warranty Service Customer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service Worldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Appendix B. Customer Replaceable Units CRUs Lenovo 3000 V100 Service and Troubleshooting Guide Appendix C. Features and Specifications Features Features Specifications Battery pack SpecificationsBattery life Specifications Appendix D. Notices Electronic emissions notices Television output noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer Latin American Countries U. S. Or CanadaEuropean Countries Trademarks Asia Pacific Countries Lenovo 3000 V100 Service and Troubleshooting Guide Index Lenovo 3000 V100 Service and Troubleshooting Guide Page Part Number 42T8063