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Lenovo 3000 V100 Chapter 3. Solving computer problems

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Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8

Diagnosing problems . . . . . . . . .10

Troubleshooting . . . . . . . . . . .10

Error messages . . . . . . . . . .10

Errors without messages . . . . . . .13

A password problem . . . . . . . .14

Keyboard problems . . . . . . . .14

Standby or hibernation problems . . . .14

Computer screen problems . . . . . .16

Battery problems . . . . . . . . .17

A hard disk drive problem . . . . . .18

A startup problem . . . . . . . . .18

A fingerprint authentication problem . . .18

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents

information for use when Access Help is inaccessible.

Contents

Main Lenovo 3000 V100 Service and Troubleshooting Guide Page Page Page Contents Copyright Lenovo 2006 Page Read first vi Chapter 1. Finding information This guide and other publications Copyright Lenovo 2006 SM Finding information with the Lenovo Care button 2 independently of the Windows operating system and is hidden from it. Chapter 2. Caring for your computer Copyright Lenovo 2006 Caring for your computer 4 Chapter 2. Caring for your computer 5 Caring for your computer 6 Chapter 3. Solving computer problems Copyright Lenovo 2006 Frequently asked questions 8 Chapter 3. Solving computer problems 9 Diagnosing problems 10 test log so that you can rapidly provide information to the help technician. Troubleshooting Error messages Unlock the system to proceed. 0220 Monitor type does not match CMOS - Run SETUP Chapter 3. Solving computer problems Code Message Description 02B0 02B1 Diskette drive A error Diskette drive B error 12 Chapter 3. Solving computer problems 13 Errors without messages A password problem Keyboard problems 14 Standby or hibernation problems Solving computer problems Chapter 3. Solving computer problems 15 Computer screen problems playback. 16 Solving computer problems Battery problems A hard disk drive problem 18 A startup problem A fingerprint authentication problem Other problems Chapter 3. Solving computer problems 19 Page Chapter 4. Recovery options Using Rescue and Recovery Copyright Lenovo 2006 Instead of providing a recovery CD or a Windows Restoring factory contents Recovering data 22 Recovery options Chapter 5. Upgrading and replacing devices Replacing the battery Copyright Lenovo 2006 Important Read Safety and Warranty Guide before replacing the battery. 5. Install a fully charged battery 1. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. 24 Replacing the battery Chapter 5. Upgrading and replacing devices 25 5. Disconnect the hard disk drive and remove it by pulling out the tab3. Upgrading the hard disk drive 26 2 1 Chapter 5. Upgrading and replacing devices 27 Important Read Safety and Warranty Guide before replacing memory. Replacing memory 28 Chapter 5. Upgrading and replacing devices 29 Replacing memory 30 Chapter 6. Getting help and service Getting help and service Copyright Lenovo 2006 Getting help on the Web Calling the Customer Support Center Getting help and service 32 Getting help around the world Chapter 6. Getting help and service 33 Page Appendix A. Warranty information Warranty Information Copyright Lenovo 2006 Warranty Period Machine Type Country or Region of Purchase Warranty period 36 This type of Warranty Service is a combination of Type 1 and T ype 4 (see Appendix A. Warranty information 37 Worldwide telephone list 38 Page 40 Appendix B. Customer Replaceable Units (CRUs) Copyright Lenovo 2006 Service and Troubleshooting Guide Setup Instructions Access Help Page Appendix C. Features and Specifications Copyright Lenovo 2006 Features Specifications 44 Features Specifications Appendix C. Features and Specifications 45 Page Appendix D. Notices Notices Copyright Lenovo 2006 Television output notice 48 Electronic emissions notices The following information refers to Lenovo 3000 V100, machine type 0763. Federal Communications Commission (FCC) Statement Industry Canada Class B emission compliance statement Appendix D. Notices 49 This Class B digital apparatus complies with Canadian ICES-003. Avis de conformit la rglementation dIndustrie Canada European Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC 50 IBM Lotus Software Offer Appendix D. Notices 51 v Lotus FastSite v Lotus Organizer v Lotus Approach 52 Trademarks Page Index A B C D