Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the computer for one minute

to reset the protector; then turn on the computer again.

Problem: The battery does not charge.

Solution: For details, see the Battery and power category in Troubleshooting under the Problem

solving section in Access Help.

A hard disk drive problem
Problem: The hard disk drive does not work.

Solution: In the Boot menu in the BIOS Setup Utility, make sure that the hard disk drive is

included in the Boot Sequence correctly.

A startup problem
Problem: The Microsoft

®

Windows operating system will not start.

Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For

details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 21.

A fingerprint authentication problem
Problem: You cannot register or authenticate your finger.

Solution: To improve the situation, try the following:

v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.

v Enroll and use a different finger for authentication.

v If your hands are too dry, apply lotion to them.

For details, see the Fingerprint reader category in Troubleshooting under the Problem

solving section in Access Help.

Other problems
Problem: Your computer does not respond.

Solution: v To turn off your computer, press and hold the power switch for 4 seconds or more. If

the computer still does not respond, remove the ac adapter and the battery.

v Your computer might lock when it enters standby mode during a communication

operation. Disable the standby timer when you are working on the network.

Solving computer problems
18 Lenovo 3000 V100 Service and Troubleshooting Guide