Getting help and service | Lenovo 3000 V100 guide

Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 37. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com.

You can find support information for your Lenovo 3000 computer at www.lenovo.com/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Lenovo 3000 V100 warranty Getting help and service, Getting help on the Web Calling the Customer Support Center

Contents

Lenovo 3000 Service and Troubleshooting Guide Page Lenovo 3000 Service and Troubleshooting Guide Page Contents Iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first Vi Lenovo 3000 V100 Service and Troubleshooting Guide This guide and other publications Finding information Finding information with the Lenovo Care button Important tips Be careful about where and how you work Caring for your computerBe gentle with your computer Handle storage media and drives properly Take care in setting passwordsCaring for your computer Carry your computer properly Cleaning your computer keyboard Cleaning the cover of your computer Care for the fingerprint reader Cleaning your computer display Solving computer problems My computer is not operating properly Frequently asked questionsHow can I prevent problems with my computer? What are the main hardware features of my new computer? How can I contact the Customer Support Center? Where can I find warranty information? Error messages Solving computer problemsDiagnosing problems Troubleshooting Setup CPU ID Errors without messages Password problem Keyboard problemsStandby or hibernation problems Solving computer problems Computer screen problems Click Advanced Battery problems Other problems Hard disk drive problemStartup problem Fingerprint authentication problem Solving computer problems Solving computer problems Recovery options Using Rescue and RecoveryRestoring factory contents Recovering data Recovery options Upgrading and replacing devices Replacing the battery Upgrading the hard disk drive Replacing the battery Handling a hard disk drive Upgrading the hard disk drive Upgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center FRU Getting help and service Getting help around the world Getting help and service Types of Warranty Service Appendix A. Warranty informationWarranty Information Warranty Period Customer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot Service Country or Region Telephone Number Worldwide telephone list Country or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Appendix B. Customer Replaceable Units CRUs Lenovo 3000 V100 Service and Troubleshooting Guide Features Appendix C. Features and Specifications Specifications Features Specifications Battery packBattery life Specifications Appendix D. Notices Television output notice Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Asia Pacific Countries Trademarks Lenovo 3000 V100 Service and Troubleshooting Guide Index Lenovo 3000 V100 Service and Troubleshooting Guide Page Part Number 42T8063