HP Pro 4300 manual Table C-3Solving Hard Drive Problems

Solving Hard Drive Problems

Table C-3Solving Hard Drive Problems

Hard drive error occurs.

Cause	Solution
Hard disk has bad sectors or has failed.	1. In Windows 7, click Start, click Computer, and right-
	click on a drive. Select Properties, and then select the
	Tools tab. Under Error-checking click Check Now.
	In Windows 8, on the Start screen type e, and then
	select File Explorer from the list of applications. In the
	left column, expand Computer, right-click on a drive,
	select Properties, and then select the Tools tab. Under
	Error checking click Check.
	2. Use a utility to locate and block usage of bad sectors. If
	necessary, reformat the hard disk.
Disk transaction problem.
Cause	Solution
Either the directory structure is bad or there is a problem with	In Windows 7, click Start, expand Computer, and right-click
a file.	on a drive. Select Properties, and then select the Tools tab.
	Under Error-checking click Check Now.
	In Windows 8, on the Start screen type e, and then click File
	Explorer from the list of applications. In the left column,
	expand Computer, right-click on a drive, select Properties,
	and then select the Tools tab. Under Error checking click
	Check.
Drive not found (identified).
Cause	Solution
Cable could be loose.	Check cable connections.
The system may not have automatically recognized a newly	See reconfiguration directions in the Solving Hardware
installed device.	Installation Problems on page 132 section. If the system still
	does not recognize the new device, check to see if the
	device is listed within Computer Setup. If it is listed, the
	probable cause is a driver problem. If it is not listed, the
	probable cause is a hardware problem.
	If this is a newly installed drive, run the Computer Setup
	utility and try adding a POST delay under Advanced >
	Power-On Options.
The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.
Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

116 Appendix C Troubleshooting Without Diagnostics