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HP Pro 4300 manual Chassis Designations, Small Form Factor SFF

Models: Pro 4300

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5Identifying the Chassis, Routine Care, and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Chassis Designations

Small Form Factor (SFF)

Figure 5-1Small Form Factor chassis

24 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

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HP Pro 4300 manual Chassis Designations, Small Form Factor SFF

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Table of contents Smart ATA Drives 101 107 163 Product Features Standard Configuration FeaturesFront Panel Components 1Front Panel ComponentsRear Panel Components 2Rear Panel Components4Serial Number and Product ID Location Product Features Serial Number LocationActivating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageSata Defaults OptionDescriptionRemovable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedDPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordSlot Security System IDsSystem Security DriveLock Security Secure BootConfiguration Computer Setup-Power 5Computer Setup-PowerOption Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Bios Power-On Onboard DevicesBus Options Device OptionsAMT Configuration Recovering the Configuration SettingsVGA Configuration Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesSmart ATA Drives Chassis Designations Small Form Factor SFFElectrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection LevelsOperating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine CareService Considerations Cleaning the MonitorCleaning the Mouse Power Supply FanCables and Connectors Tools and Software RequirementsScrews Hard DrivesLithium Coin Cell Battery Computer major components Illustrated parts catalogSpare parts Description Spare part number Access panel Power supplyHeat sink includes replacement thermal material Front I/O and power switch assemblyDescription Spare part number Optical drivesExpansion cards KeyboardMouse Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Preparation for Disassembly 1Serial Number and Product ID LocationPage Computer Access Panel Description Spare part number Access panel 636924-001Front Bezel Description Spare part number Front bezel 695080-001Bezel Blanks 1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs Installing Additional MemoryDIMMs Installing DIMMs Populating Dimm SocketsPage Other boards Removing or Installing an Expansion CardGraphics cards for models with Windows Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drive cables DrivesDescription Spare part number Optical drives 2Drive Positions Installing and Removing DrivesDrive Positions 3Extra Mounting Screws Mounting Screw DeviceRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay 24Connecting the Power and Data Cables Drives Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay 33Rotating the Drive Cage Down Drives Page 36Raising the Power Supply Drives Page Page Baffle Description Spare part number Baffle 636921-001Front Fan Assembly Description Spare part number Front fan assembly 636922-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onSpeaker Description Spare part number Speaker 636925-001Heat sink Description Spare part number Heat sink 636919-00147Removing the heat sink screws Heat sink Page Processor Page Power Supply Pwrcmd4Power supply cable system board connector Power supply connector label System board connectorSystem Board Page Battery Type 1 Battery Holder Type 2 Battery HolderType 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation Installing a Security Lock HP/Kensington MicroSaver Security Cable LockPadlock Front Bezel Security Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Table B-1Numeric Codes and Text MessagesControl panel message Description Recommended action Test under Storage DPS Self-testTable B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible CauseActivity Blinks Possible Cause Recommended Action Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 108 in this guidePage Solving General Problems Table C-1Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse CauseThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance Cause Solution Advanced Device OptionsAll apps icon Under Windows System, click RunCause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable C-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Table C-3Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationComputer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Solving Display Problems Table C-5Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolutionDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Table C-6Solving Audio ProblemsLine-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Solving Printer Problems Table C-7Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Keyboard and Mouse Problems Table C-8Solving Keyboard ProblemsTable C-9Solving Mouse Problems EnterSolving Hardware Installation Problems Table C-10Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Solving Network Problems Table C-11Solving Network ProblemsNetwork status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solving Memory Problems Table C-12Solving Memory Problems Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving Processor Problems Solving CD-ROM and DVD ProblemsTable C-13Solving Processor Problems Table C-14Solving CD-ROM and DVD ProblemsSecurity Network Boot Movie will not play in the DVD drive Cause SolutionSolving USB Flash Drive Problems Cannot eject compact disc tray-load unit CauseSystem will not boot from USB flash drive Cause Solution Table C-15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution Solving Front Panel Component Problems Solving Internet Access ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSelect Start Control Panel Click Internet OptionsSolving Software Problems Appendix C Troubleshooting Without Diagnostics Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backup and Recovery Restoring and recovering in WindowsSystem Restore System RecoverySystem Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backup and recovery in Windows Backing up your informationPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Password Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the Cmos Figure F-1 Cmos buttonPage Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestSpecifications Table H-1SpecificationsAppendix H Specifications Index CmosDVI-D Sata