Contacting Customer Support | HP Pro 4300 manual

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com.

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.

Contacting Customer Support 147

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HP Pro 4300 manual Contacting Customer Support

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Table of contents Smart ATA Drives 101 107 163 Standard Configuration Features Product Features 1Front Panel Components Front Panel Components 2Rear Panel Components Rear Panel Components Serial Number Location 4Serial Number and Product ID Location Product Features Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata Defaults Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata Emulation DPS Self-Test Boot OrderShortcut to Temporarily Override Boot Order 4Computer Setup-Security Computer Setup-Security System IDs Network BootMaster Boot Record Slot Security System Security DriveLock Security Secure BootConfiguration 5Computer Setup-Power Computer Setup-Power Option Heading Power-On Options Computer Setup-Advanced6Computer Setup-Advanced for advanced users Device Options Bios Power-OnOnboard Devices Bus Options AMT Configuration Recovering the Configuration SettingsVGA Configuration Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drives Smart ATA Drives Small Form Factor SFF Chassis Designations Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to Equipment Static Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and Equipment Operating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Keyboard Power Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the Mouse Hard Drives Cables and ConnectorsTools and Software Requirements Screws Lithium Coin Cell Battery Computer major components Illustrated parts catalogSpare parts Front I/O and power switch assembly Description Spare part number Access panelPower supply Heat sink includes replacement thermal material Keyboard Description Spare part numberOptical drives Expansion cards Mouse Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access Panel Description Spare part number Front bezel 695080-001 Front Bezel Bezel Blanks 1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs Installing Additional MemoryDIMMs Populating Dimm Sockets Installing DIMMsPage Other boards Removing or Installing an Expansion CardGraphics cards for models with Windows Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drive cables DrivesDescription Spare part number Optical drives 2Drive Positions Installing and Removing DrivesDrive Positions Mounting Screw Device 3Extra Mounting Screws Removing an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay 24Connecting the Power and Data Cables Drives Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay 33Rotating the Drive Cage Down Drives Page 36Raising the Power Supply Drives Page Page Description Spare part number Baffle 636921-001 Baffle Description Spare part number Front fan assembly 636922-001 Front Fan Assembly Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch Assembly Description Spare part number Speaker 636925-001 Speaker Description Spare part number Heat sink 636919-001 Heat sink 47Removing the heat sink screws Heat sink Page Processor Page Pwrcmd Power Supply Power supply connector label System board connector 4Power supply cable system board connector System Board Page Battery Type 2 Battery Holder Type 1 Battery Holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security Lock Padlock Front Bezel Security Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific Requirements Post Error Messages Test under Storage DPS Self-test Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended action Activity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 108 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution Advanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause Solution Under Windows System, click Run All apps icon Cause Solution Power supply shuts down intermittently Cause Solution Solving Power ProblemsTable C-2Solving Power Problems Some models, is set to the appropriate voltage. Proper Table C-3Solving Hard Drive Problems Solving Hard Drive Problems Device Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot Order Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Adjust screen resolution Solving Display ProblemsTable C-5Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table C-6Solving Audio Problems Solving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Printer will not turn on Cause Solution Solving Printer ProblemsTable C-7Solving Printer Problems Printer will not print Cause Solution Printer prints garbled information Cause Solution Table C-8Solving Keyboard Problems Solving Keyboard and Mouse Problems Enter Table C-9Solving Mouse Problems Security USB Security Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Control Panel , and then select Device Manager Computer will not start Cause Solution Table C-11Solving Network Problems Solving Network Problems Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Table C-14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table C-13Solving Processor Problems Movie will not play in the DVD drive Cause Solution Security Network Boot Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems System will not boot from USB flash drive Cause Solution Table C-15Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB Security Click Internet Options Select Start Control Panel Solving Software Problems Appendix C Troubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware Diagnostics How to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System Restore System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Using f11 recovery tools Cmos Password Security and Resetting Resetting the Password Jumper Figure F-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Table H-1Specifications Specifications Appendix H Specifications Cmos Index DVI-D Sata