Solving Processor Problems | HP Pro 4300 specification

Solving Processor Problems

If you encounter processor problems, common causes and solutions are listed in the following table.

Table C-13Solving Processor Problems

Poor performance is experienced.

Cause	Solution

Processor is hot.	1.	Make sure the airflow to the computer is not blocked.
	2.	Make sure the fans are connected and working properly
		(some fans only operate when needed).
	3.	Make sure the processor heat sink is installed properly.

Power LED flashes Red three times, once every second, followed by a two second pause.

Cause	Solution

Processor is not seated properly or not installed.

1.Check to see that the processor is present.

2.Reseat the processor.

Power LED flashes Red eleven times, once every second, followed by a two second pause.

Cause

Solution

The current processor does not support a feature previously enabled on this system.

1.Install a TXT (Trusted Execution Technology) capable processor.

2.Disable TXT in the Computer Setup (F10) utility.

3.Reinstall the original processor.

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table C-14Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause	Solution

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in the Computer Setup utility.	is selected for the device's SATA port in Security > Device
	Security.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure
	CD-ROM is enabled in Storage > Boot Order.

Solving Processor Problems 139

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HP Pro 4300 manual Solving CD-ROM and DVD Problems, Table C-13Solving Processor Problems

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Table of contents Smart ATA Drives 101 107 163 Standard Configuration Features Product Features 1Front Panel Components Front Panel Components 2Rear Panel Components Rear Panel Components Serial Number Location 4Serial Number and Product ID Location Product Features Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata Defaults Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata Emulation Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security System IDs Network BootMaster Boot Record Slot Security System Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drives Smart ATA Drives Small Form Factor SFF Chassis Designations Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to Equipment Static Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and Equipment Operating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Keyboard Power Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the Mouse Hard Drives Cables and ConnectorsTools and Software Requirements Screws Lithium Coin Cell Battery Illustrated parts catalog Spare partsComputer major components Front I/O and power switch assembly Description Spare part number Access panelPower supply Heat sink includes replacement thermal material Keyboard Description Spare part numberOptical drives Expansion cards Mouse Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access Panel Description Spare part number Front bezel 695080-001 Front Bezel Bezel Blanks System Board Connector System Board Label Color Component System Board Connections1System Board Connections Installing Additional Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Removing or Installing an Expansion Card Graphics cards for models with WindowsOther boards Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Description Spare part number Optical drivesDrive cables Installing and Removing Drives Drive Positions2Drive Positions Mounting Screw Device 3Extra Mounting Screws Removing an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay 24Connecting the Power and Data Cables Drives Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay 33Rotating the Drive Cage Down Drives Page 36Raising the Power Supply Drives Page Page Description Spare part number Baffle 636921-001 Baffle Description Spare part number Front fan assembly 636922-001 Front Fan Assembly Remove the chassis fan Front Fan Assembly on Front I/O, Power Switch Assembly Description Spare part number Speaker 636925-001 Speaker Description Spare part number Heat sink 636919-001 Heat sink 47Removing the heat sink screws Heat sink Page Processor Page Pwrcmd Power Supply Power supply connector label System board connector 4Power supply cable system board connector System Board Page Battery Type 2 Battery Holder Type 1 Battery Holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security Lock Padlock Front Bezel Security Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific Requirements Post Error Messages Test under Storage DPS Self-test Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended action Activity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 108 in this guide Helpful HintsPage Computer will not respond to keyboard or mouse Cause Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution Advanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Poor performance Cause Solution Under Windows System, click Run All apps icon Cause Solution Solving Power Problems Table C-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Table C-3Solving Hard Drive Problems Solving Hard Drive Problems Device Configuration Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot Order Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Table C-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Adjust screen resolution Solving Display ProblemsTable C-5Solving Display Problems Blank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table C-6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Printer will not turn on Cause Solution Solving Printer ProblemsTable C-7Solving Printer Problems Printer will not print Cause Solution Printer prints garbled information Cause Solution Table C-8Solving Keyboard Problems Solving Keyboard and Mouse Problems Enter Table C-9Solving Mouse Problems Security USB Security Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Control Panel , and then select Device Manager Computer will not start Cause Solution Table C-11Solving Network Problems Solving Network Problems Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Table C-14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Table C-13Solving Processor Problems Movie will not play in the DVD drive Cause Solution Security Network Boot Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Table C-15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Unable to connect to the Internet Cause Solution Solving Front Panel Component ProblemsSolving Internet Access Problems Ports are set to Enabled in Security USB Security Click Internet Options Select Start Control Panel Solving Software Problems Appendix C Troubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware Diagnostics How to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System Restore System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Using f11 recovery tools Cmos Password Security and Resetting Resetting the Password Jumper Figure F-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup Table H-1Specifications Specifications Appendix H Specifications Cmos Index DVI-D Sata