Appendix C Troubleshooting Without Diagnostics

107

Safety and Comfort

107

Before You Call for Technical Support

107

Helpful Hints

108

Solving General Problems

110

Solving Power Problems

114

Solving Hard Drive Problems

116

Solving Media Card Reader Problems

119

Solving Display Problems

121

Solving Audio Problems

126

Solving Printer Problems

128

Solving Keyboard and Mouse Problems

130

Solving Hardware Installation Problems

132

Solving Network Problems

134

Solving Memory Problems

137

Solving Processor Problems

139

Solving CD-ROM and DVD Problems

139

Solving USB Flash Drive Problems

141

Solving Front Panel Component Problems

143

Solving Internet Access Problems

143

Solving Software Problems

145

Contacting Customer Support

147

Appendix D HP PC Hardware Diagnostics

148

Why run HP PC Hardware Diagnostics

148

How to access and run HP PC Hardware Diagnostics

149

Downloading HP PC Hardware Diagnostics to a USB device

150

Appendix E Backup and Recovery

151

Restoring and recovering in Windows 7

151

System Restore

151

System Recovery

151

System Recovery when Windows is responding

152

System Recovery when Windows is not responding

153

System recovery using recovery media

153

Creating recovery media

154

Using recovery media

155

Backup and recovery in Windows 8

156

Backing up your information

156

Performing a system recovery

157

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