Appendix C Troubleshooting Without Diagnostics | 107 |
Safety and Comfort | 107 |
Before You Call for Technical Support | 107 |
Helpful Hints | 108 |
Solving General Problems | 110 |
Solving Power Problems | 114 |
Solving Hard Drive Problems | 116 |
Solving Media Card Reader Problems | 119 |
Solving Display Problems | 121 |
Solving Audio Problems | 126 |
Solving Printer Problems | 128 |
Solving Keyboard and Mouse Problems | 130 |
Solving Hardware Installation Problems | 132 |
Solving Network Problems | 134 |
Solving Memory Problems | 137 |
Solving Processor Problems | 139 |
Solving | 139 |
Solving USB Flash Drive Problems | 141 |
Solving Front Panel Component Problems | 143 |
Solving Internet Access Problems | 143 |
Solving Software Problems | 145 |
Contacting Customer Support | 147 |
Appendix D HP PC Hardware Diagnostics | 148 |
Why run HP PC Hardware Diagnostics | 148 |
How to access and run HP PC Hardware Diagnostics | 149 |
Downloading HP PC Hardware Diagnostics to a USB device | 150 |
Appendix E Backup and Recovery | 151 |
Restoring and recovering in Windows 7 | 151 |
System Restore | 151 |
System Recovery | 151 |
System Recovery when Windows is responding | 152 |
System Recovery when Windows is not responding | 153 |
System recovery using recovery media | 153 |
Creating recovery media | 154 |
Using recovery media | 155 |
Backup and recovery in Windows 8 | 156 |
Backing up your information | 156 |
Performing a system recovery | 157 |
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