Compaq M700 T, C OMPAQ C USTOMER S, R, E, S I

x Contents

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: J Abercrombie Saved by: JAbercrombie Saved date: 06/07/99 12:34 PM

Part Number: File name: Contents.doc

chapter 13

TROUBLESHOOTING

Obtaining Update Information with Info Messenger.....................13-1

Checklist for Solving Problems..................................................... 13-2

Solving Audio Problems................................................................ 13-3

Solving Battery/Battery Gauge Problems...................................... 13-5

Solving CD-ROM Drive/DVD-ROM Drive Problems................. 13-7

Solving Diskette Drive/SuperDisk LS-120 Drive Problems......... 13-8

Solving Hard Drive Problems........................................................ 13-9

Solving Infrared Problems ...........................................................13-10

Solving Keyboard/Numeric Keypad Problems............................13-12

Solving Modem Problems............................................................ 13-12

Solving PC Card Problems...........................................................13-16

Solving Power Problems.............................................................. 13-18

Solving Screen Problems .............................................................13-19

Solving USB Problems.................................................................13-20

appendix A

COMPAQ CUSTOMER SUPPORT

Preparing for a Technical Support Call ..........................................A-1

Worldwide Telephone Numbers..................................................... A-2

appendix B

REGULATORY NOTICES .................................................................................B-1

appendix C

ELECTROSTATIC DISCHARGE

Preventing Electrostatic Discharge..................................................C-1

When Handling Drives................................................................ C-1

When Installing Internal Components.........................................C-1

Grounding Methods..........................................................................C-2

appendix D

SPECIFICATIONS ...................................................................................... D-1

INDEX....................................................................................................... I-1

Contents

Main Page Notice REFERENCE GUIDE C G C OMPUTER AT A G N AVIGATION D EVICES AND K B P OWER M D S O M EMORY U ADDITIONAL FEATURES C OMPUTER S ETUP AND D C ARE , T RAVEL , AND S HIPPING G T C OMPAQ C USTOMER S R E S I USING THIS GUIDE ! chapter 1 GETTING STARTED Charging the Battery Pack for the First Time Connecting the Computer to External Power ! Page Turning the Computer On Setting Up the Software Operating the Computer During Setup Choosing a Language Completing Setup Registering the Computer (North America Only) Locating the Preinstalled Quick Reference Guide Accessing the Internet Preinstalled Operating System and Software Computer at a Glance 2-1 chapter 2 COMPUTER AT A GLANCE Front Components Front Components 2-2 Computer at a Glance Rear Components Rear Components Computer at a Glance 2-3 Left Side Components Left Side Components 2-4 Computer at a Glance Right Side Components Right Side Components Computer at a Glance 2-5 Top Components Suspend. sleep button Top Components Component Function Bottom Components Bottom Components chapter 3 N AVIGATION D K Pointing Stick Model Optional Touchpad Model Hotkeys Hotkey Quick Reference Switching Displays Adjusting System Volume Initiating QuickLock/QuickBlank Accessing Power Management Accessing the Battery Gauge Accessing the Brightness Control Accessing the Embedded Numeric Keypad Stretching Text chapter 4 BATTERY PACKS Battery Components Primary Battery MultiBay Battery Pack Charging Battery Packs ! Ensuring Battery Gauge Accuracy Calibrating a Battery Pack Initiating Calibration Stopping Calibration Identifying a Low Battery Condition Resolving a Low Battery Condition Replacing a Battery Pack Removing a Primary Battery Pack from the Battery Bay Inserting a Primary Battery Pack into the Battery Bay Removing a MultiBay Battery Pack Inserting a MultiBay Battery Pack Storing Battery Packs Maximizing Battery Life Recycling Used Battery Packs chapter 5 POWER MANAGEMENT Leaving the Computer On Turning the Computer Off Managing Power Accessing Power Management Power Management Levels Suspend Benefits of Using Suspend Initiating Suspend Exiting Suspend Hibernation Benefits of Using Hibernation Initiating Hibernation Enabling/Disabling Hibernation Exiting Hibernation Timeout Setting Component Timeouts Setting the Screen Saver Timeout chapter 6 D Using Drives Caring for Drives Page Hard Drives ! Removing a Hard Drive from the Hard Drive Bay Inserting a Hard Drive into the Hard Drive Bay Removing a Hard Drive from the MultiBay Page CD-ROM and DVD-ROM Drives Removing the CD-ROM Drive or DVD-ROM Drive Page Inserting a Disc into the CD-ROM Drive or DVD-ROM Drive Page Diskette Drive and SuperDisk LS-120 Drive Removing the Diskette Drive or SuperDisk LS-120 Drive Page Page Page Connecting the Diskette Drive to the Parallel Connector chapter 7 S Types of Security DriveLock Feature Overview Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection Power-On Password Using the Power-On Password Setting the Power-On Password Changing the Power-On Password Deleting the Power-On Password Setup Password Setting the Setup Password Changing the Setup Password Deleting the Setup Password Keyboard Password Symbols Enabling/Disabling Quick Controls Disabling and Enabling Devices Using the Cable Lock chapter 8 OPTIONAL INTERNAL MODEM Modem Overview Connecting the Modem ! Understanding How the Modem Works Changing the Country Selection Software Overview chapter 9 MEMORY UPGRADE Removing the Keyboard ! Removing a Memory Expansion Board Inserting a Memory Expansion Board Page chapter 10 ADDITIONAL FEATURES Identifying Audio Connections Using Internal and External Microphones Using Internal and External Speakers Controlling Audio Volume ! Infrared Connections Page Types of PC Cards Inserting a PC Card Removing a PC Card Enabling/Disabling PC Card Slots PC Card Device Drivers Zoomed Video Intelligent Manageability Accessing the Web Agent Asset Management Fault Management Fault Management Alerts Security Management Configuration Management chapter 11 COMPUTER SETUP AND D Selecting Computer Setup or Compaq Diagnostics for Windows Using Computer Setup Computer Setup and Diagnostics 11-3 File Menu 11-4 Computer Setup and Diagnostics Security Menu Computer Setup and Diagnostics 11-5 Advanced Menu Begin here To do this Using Compaq Diagnostics for Windows chapter 12 CARE, TRAVEL, AND SHIPPING G Caring for the Computer ! Operating Temperatures Traveling with the Computer Shipping the Computer chapter 13 T Obtaining Update Information with Info Messenger Checklist for Solving Problems Troubleshooting 13-3 Solving Audio Problems 13-4 Troubleshooting Troubleshooting 13-5 Solving Battery/Battery Gauge Problems 13-6 Troubleshooting Troubleshooting 13-7 Solving CD-ROM Drive/DVD-ROM Drive Problems 13-8 Troubleshooting Solving Diskette Drive/SuperDisk LS-120 Drive Problems Troubleshooting 13-9 Solving Hard Drive 13-10 Troubleshooting Solving Infrared Problems Troubleshooting 13-11 13-12 Troubleshooting Solving Keyboard/Numeric Keypad Problems Problem Possible Causes Solution Troubleshooting 13-13 13-14 Troubleshooting Troubleshooting 13-15 13-16 Troubleshooting Solving PC Card Problems Problem Possible Causes Solution Solving PC Card Problems Troubleshooting 13-17 13-18 Troubleshooting Solving Power Problems Troubleshooting 13-19 Solving Screen Problems 13-20 Troubleshooting Solving USB Problems appendix A COMPAQ CUSTOMER SUPPORT Preparing for a Technical Support Call A-2 Compaq Customer Support Worldwide Telephone Numbers Continued NOTE: Telephone numbers are subject to change without notice. Worldwide Telephone Numbers Compaq Customer Support A-3 Continued A-4 Compaq Customer Support Continued Compaq Customer Support A-5 Continued A-6 Compaq Customer Support Continued Worldwide Telephone Numbers Compaq Customer Support A-7 General Information Continued Fax A-8 Compaq Customer Support appendix B REGULATORY NOTICES Regulatory Agency Series Numbers Telecom Network Approvals Federal Communications Commission Notice Modifications Cables Declaration of Conformity for Products Marked with the FCC Logo (United States only) Canadian Notice Avis Canadien European Union Notice Japanese Notice German Ergonomics Notice Airline Travel Notice Energy Star Compliance Battery Notice ! Power Cords Laser Safety CDRH Regulations ! Laser Information Safety Precautions for Modems ! U.S. Regulations Governing the Use of Modems Telephone Consumer Protection Act of 1991 Canadian Regulations Governing the Use of Modems New Zealand Modem Statements Page Macrovision Corporation Notice appendix C ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge When Handling Drives When Installing Internal Components Grounding Methods Specifications D-1 appendix D S The following guidelines provide a safe operating environment for your computer. Computer Dimensions U.S. Metric Operating Environment I A B C I-2 Index D E Index I-3 F G H I I-4 Index J K L M N O P Q R S T Index I-7 U V W Z