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TROUBLESHOOTING

TROUBLESHOOTING

SYMPTOM

 

POSSIBLE CAUSE

POSSIBLE SOLUTION

 

 

 

 

CAMERA DOES NOT WORK

 

 

 

 

 

 

Cannot turn on the camera.

 

Battery is not installed correctly.

Install battery correctly using the

 

 

 

direction indicator inside the battery

 

 

 

compartment.

 

 

 

 

 

 

Battery is dead or weak.

Replace battery.

 

 

Battery compartment door was not

Close the battery compartment

 

 

closed correctly.

properly.

The camera buttons do not

 

The camera needs to be reset.

Open and close the

work.

 

 

battery/memory card door.

The camera turns off during

 

The battery is drained of power.

Replace the battery with a new

usage.

 

 

one.

 

 

The Auto time off setting is too

Your camera comes with an Auto

 

 

short.

Time Off setting, so if the camera is

 

 

 

inactive for a certain amount of

 

 

 

time, it powers off to conserve

 

 

 

battery power. Please refer to the

 

 

 

Time-Out section on to set your

 

 

 

time limit.

 

 

 

 

PICTURES/VIDEO CLIPS

 

 

Picture/Video clip has poor image quality.

Poor Lighting.

Increase the lighting in the

 

surrounding area when taking web

 

camera/picture and video clips.

 

 

Lens is dirty.

Clean the lens with a soft cloth.

 

See the Camera Maintenance

 

section.

Subject too close.

Stand at least 3.9 ft. (1.2m) away

 

from the subject.

 

 

TAKING PICTURES

Flash picture taken is too

Subject is too close.

Move the subject further away from

light.

 

the camera.

 

The flash is not needed.

Change the camera setting to Auto

 

 

Flash.

 

 

 

 

Lighting condition is too bright.

Decrease exposure compensation.

Flash Picture taken is too

The subject is too far away for the

Move the subject closer to the

dark.

flash to be affective.

camera, or move the camera closer

 

 

to the subject.

 

Flash is not on.

Turn the flash On.

 

 

 

 

The subject is in front of a bright

Change the subject’s position.

 

light.

 

 

Lighting condition is too dark.

Increase the exposure

 

 

compensation.

 

 

 

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Concord Camera 2040 manual Troubleshooting, Symptom Possible Cause Possible Solution