Concord Camera 2040 manual Getting Help

GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual.

Website Customer Support/FAQ

Please visit our customer support website at: www.support.concord-camera.comto view the FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e-mail a customer service representative. Please have the following information available:

En

Computer Information: Operating System Processor Speed (MHz) Computer Make and Model Amount of memory

Exact Error message received CD-ROM Part Number

For Camera Support please contact:

Toll Free in the US and Canada:

• (866) 522-6372

Monday – Friday 8:00am – 8:00pm Saturday: 9am – 5pm

Sunday: 12pm – 4pm

Web: www.concord-camera.com

Email: support@concord-camera.com

Toll Free in Europe:

• UK:	0800-1696482
• Spain:	900-973195
• Germany:	0800-1800563
• Italy:	800-781883
• France:	0800-917599

Toll:

• +31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

Email: support@concord-camera.com

For ArcSoft Technical Support, please contact:

In the USA and Canada:

ArcSoft, Inc.

46601 Fremont Blvd.

Fremont, CA 94538 Monday – Friday 8:30AM - 5:30PM (PST) Tel: (510) 440-9901 Fax: (510) 440-1270 Web: www.arcsoft.com

E-mail: support@arcsoft.com

In Europe:

Arcsoft, Inc.

Unit, Shannon Industrial

Estate

Shannon, Co. Clare, Ireland

Tel: +353 (0) 61 702087

Fax: +353 (0) 61 702001

E-mail: europe@arcsoft.com

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