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TROUBLESHOOTING
SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION | |||||
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LCD |
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The LCD display is dark. | Protective plastic film still in place | Make sure the protective plastic | |||||
| on the camera. | film covering the LCD during | |||||
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| shipment has been removed. | |||||
| The LCD brightness level is set too | Increase the brightness level on | |||||
| low. | your LCD to meet your personal | |||||
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| needs. | |||||
The LCD screen looks milky | Protective plastic film still in place | Make sure the protective plastic | |||||
and/or scratched. | on the camera. | film covering the LCD during | |||||
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| shipment has been removed. | |||||
The LCD is not displaying | LCD is turned off. | Turn the LCD on by pressing | |||||
anything. |
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| The battery level is low. | Replace the battery. | |||||
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VIEWING VIDEO CLIPS ON THE COMPUTER |
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Cannot playback stored video | Video playback files are missing. | Install Microsoft DirectX 9. | |||||
clips on the computer. |
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INSTALLING SOFTWARE AND DRIVERS |
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Camera is not responding | The operating system may not be |
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during picture download to | allocating adequate resources to |
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the PC. | download the pictures. |
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| The | Check that the | |||||
| into the camera. | plugged into the camera. | |||||
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| The | Check that the USB cable is | |||||
| into the computer. | plugged into the computer. | |||||
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| The computer is not powered On. | Turn your computer On. | |||||
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Cannot transfer pictures to | The Software is not installed on the | Disconnect the | |||||
the computer. The New | computer. | from the camera and the computer. | |||||
Hardware Wizard cannot |
| Install the camera software and | |||||
locate drivers. (Windows |
| drivers. | |||||
98SE) |
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Software is not fully or correctly | Disconnect the | ||||||
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| installed on the computer. | from the camera and the computer. | |||||
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| Uninstall the software: Start- | |||||
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| Add/Remove Programs. | |||||
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| the camera drivers. | |||||
SD/MMC CARDS |
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The camera does not recognize your SD Card.
The card may not be SD certified. | Purchase a certified SD card. |
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The card maybe corrupt. | Reformat the card. |
| Caution: Formatting erases all |
| pictures on the card. |
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No card is inserted in the camera. | Insert a card into the card slot. |
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