ConnectPRO SL218 specifications Troubleshooting, Symptom Possible causes Recommended solutions

KVM Switch

Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the StreamLine.

Symptom			Possible causes					Recommended solutions
Nothing works			Bad connection at the						Push the assembled drawer and
			C-36 connectors						the KVM module box firmly
									together leaving only 8mm (5/16
									inch) space in between. Be sure
									they are secured by two screws.
VGA	monitor		Another		keyboard			or	If the C-36 connector on the KVM
works	fine	but	mouse is		connected			to	module box connects to a KVM
keyboard		and	the rear side of the KVM						drawer, its Local console should
touch pad does			module box (marked with						not connect to any keyboard or
not work.			Local) when				the C-36		mouse.
			connector		is		connected
			to the KVM drawer.
			Connection			inside		the	Verify if the KVM drawer is bad by
			KVM	drawer			becomes		disconnecting it	from	the KVM
			loose due to vibration.						module box (the C-36 connector
									is not connected). Connect a
									keyboard, mouse and monitor to
									the Local port on the KVM
									module box	and	another
									computer to any of the PC ports
									and use the KVM module box as
									a stand-alone KVM switch.
Some		front	The buttons at the left side						Use a standard KVM switch box
panel	buttons		of the front buttons (the
do not work			KVM	Switch		section)		is
			only effective if a KVM
			switch	box			is directly
			connected		to		the KVM
			drawer by the C-36
			connector.
No OSD screen			No	power			to	the	Establish power	by turning on
			StreamLine						computers, wait, press left CTRL
			Loose monitor connection						keys several times.
			Monitor not multi-sync						Reconnect monitor
									Use multi-sync monitor
Keyboard		error	Loose keyboard						Make sure keyboard cables are
on boot			connection						Well seated
Master/slave			Improper installation						Make sure slave’s CONSOLE is
does not work			procedures						connected to Master’s PC 1~ PC
									8 port
									Press and hold the 1 and 2 push
									buttons to initiate K/M reset

19

KVM Switch

Remove

any

possible

power

supply to the slave (unplug all

cables), before connecting it to

the Master

Keyboard

The computer was in

Press both SHIFT keys

strokes shifted

shifted state when last

switched

Theéand

All PCs are off or only one

Turn computers on.

êkeys do

not

PC is

turned

on.

Scan

work in Manual

mode works for power-on

Press

any

other key

to

abort

Scan

computers only

Manual Scan mode.

Scan

type

is

eye

mark

Set proper Scan type in OSD and

selected but no PC is eye

determine

which PCs

are eye

mark selected in OSD.

mark selected, do it in OSD.

Auto Scan does

All PCs are off or only one

Turn on computers

not switch

PC

PC is

turned

on.

Scan

and

the

mode works for power-on

Set proper

Scan Type in OSD

StreamLine

computers only

and determine which PCs are

beeps from time

eye mark selected, do it in OSD.

to time and red

Scan type is eye mark

indicator

selected but no power-up

Press

left

CTRL key

twice

to

flashes

PC is eye mark selected in

abort Auto Scan mode.

OSD.

Press any front button to select a

PC, and Auto Scan stops

Double OSD

Improper slave connection

Press push buttons 1 and 2 down

images at

procedure.

for 2 seconds to activate K/M

cascade

RESET

configuration

Remove

any

possible

power

supply to the

Slave (unplug all

cables), before connecting it to

the Master

OSD menu is

OSD

menu

has

fixed

Use <F4>:More\Position to select

not at the

resolution

and its

size

UL or

UR.

OSD

menu

may

proper position

varies

due

to

computer

appear near the middle of the

VGA resolution changes.

screen

when

LL

or

LR

is

selected.

Computer

can

Loose mouse adapter

Secure

the

mouse

adapter

to

not use serial

computer’s COM port

mouse

Incorrect mouse adapter

Use only the mouse adapter

comes with the unit

Incorrect

PC

port

The mouse

conversion is only

connection

effective at PC ports 7 and 8.

Can not select a

Improper Master unit

Only Master ports PC1~PC8 can

computer

connection

be connected to slaves.

connected to a

slave

Improper slave unit

Connect slave CONSOLE port to

connection

PC1~PC8 ports of the Master

Too many levels of slaves

Only one level of slave units is

allowed. Pop up OSD again to

20