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Matrix-1000™

 

5 TROUBLESHOOTING

5.1GENERAL GUIDELINES

•When wiring the device, pay careful attention to the pin number of the signals and whether you are referring to the 25-pin connector or to the C-BOX 100 spring clamp connectors.

•If you need information about a certain reader parameter you can refer to the VisiSetprogram help files. Either connect the device and select the parameter you’re interested in by pressing the F1 key, or select Help/Contents/Matrix Configuration from the command menu.

•If you’re unable to fix the problem and you’re going to contact your local Datalogic office or Datalogic Partner or ARC, we suggest providing (if possible): Application Program version, Parameter Configuration file, Serial Number and Order Number of your reader. You can get this information while VisiSet™ is connected to the reader: the Application Program version is shown in the Terminal Window; the Parameter Configuration can be saved on a .ini file applying the File/Save pars to file command in the Parameter Setup window; Serial Number and Order Number can be get applying the respective command in the Tools menu.

 

TROUBLESHOOTING GUIDE

 

 

Problem

Suggestion

 

 

Power ON:

• Is power connected?

the “PWR” LED is not lit.

• If using a power adapter (like PG6000), is it

 

 

connected to wall outlet?

 

 

• If using rail power, does rail have power?

 

 

• If using C-BOX 100, does it have power (check

 

 

switch and LED)?

 

 

• Check if you are referring to the 25-pin

 

 

connector or to the C-BOX 100 spring clamp

 

 

connectors.

 

 

• Measure Voltage either at pin 13 and pin 25 (for

 

 

25-pin connector) or at spring clamp 1 and 2 (for

 

 

C-BOX 100).

After Power ON:

• Contact your local Datalogic office or Datalogic

the "READ" LED is lit or

Partner or ARC.

blinking without any code

 

in front of the reader and

 

the connection to VisiSet™

 

fails.

 

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