54

 

 

 

Matrix-1000™

 

 

 

 

 

 

 

 

 

 

TROUBLESHOOTING GUIDE

Problem

 

 

Suggestion

 

 

One Shot or Phase Mode

• In the Operating Mode folder check the settings

using

serial

trigger

for Phase-ON, Acquisition Trigger and

source:

 

 

Phase-OFFparameters.

no image is displayed in

• Are the COM port parameters (Baud Rate,

Visiset™

Calibration Tool

Parity, Data Bits, Stop Bits, Handshake)

window while your

trigger

correctly assigned?

source is transmitted on the

• In the communication folder, check the settings

reader serial port.

 

of Phase-ON String, Acquisition Trigger

 

 

 

String and Phase-OFF String parameters.

 

 

 

• Is the serial trigger source correctly connected?

Phase Mode:

 

• In

the Operating Mode folder check the

no result is transmitted by

Phase-OFFparameter setting.

the reader at the end of the

• In the Data Collection folder check the settings

phase collection.

 

for the COLLECTION, DATA FORMAT and

 

 

 

STATISTICS parameter groups.

 

 

 

 

Reading:

 

 

• Position the reader as described in par. 2.5 and

the reader always transmits

through the VisiSet™ Calibration Tool:

the No-Read Message

-

Tune the DELAYED TRIGGERS, if the

 

 

 

 

moving code is out of the reader field of

 

 

 

 

view;

 

 

 

-

Set the Continuous Operating Mode if no

 

 

 

 

external trigger source is available;

 

 

 

-

Tune the ACQUISITION RECIPE to

 

 

 

 

improve the code image quality;

 

 

 

-

Check the parameter setting in Decoding,

 

 

 

 

2DCodes, 1Dcodes, and Postal Codes

 

 

 

 

folders;

 

 

 

-

View the full resolution code image to

 

 

 

 

check the printing or marking quality.

Communication:

 

• Is the serial cable wiring correct?

reader is

not transmitting

• Are the host serial port settings the same as the

anything to the host.

 

reader serial port settings?

Communication:

 

• Are the host serial port settings the same as the

data transferred to the host

reader serial port settings?

are incorrect, corrupted or

• In VisiSetCommunication folder check the

incomplete.

 

settings of Header and Terminator parameters.

 

 

 

• In VisiSet™ Data Collection folder, check the

 

 

 

settings of DATA FORMAT parameter group.

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