Dell 1000 Solving Problems, When to Use the Dell Diagnostics, Dell Diagnostics Main Menu

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see page 92).

1Shut down the computer.

2Connect the computer to an electrical outlet.

3Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you cannot see anything on your display, hold down the mute button and press the computer’s power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

4When the boot device list appears, highlight Diagnostics and press <Enter> to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option	Function
Express Test	Performs a quick test of devices. This test typically takes
	10 to 20 minutes and requires no interaction on your part.
	Run Express Test first to increase the possibility of tracing the
	problem quickly.

Solving Problems

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