Dell 1000 Contacting Dell

Appendix 75

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are

installed on the computer during the manufacturing process (Microsoft

®

Office, Norton Antivirus,

and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or

PCCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,

microphones for telephonic modems, docking stations/port replicators, networking products, and

all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all

third-party software and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

(technical support)

•

premiersupport.dell.com

(technical support for educational, government, healthcare, and

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes

provided in the following table. If you need assistance in determining which codes to use, contact a

local or an international operator.

Country (City)

International Access Code

Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla General Support

toll-free:800-335-0031

Antigua and Barbuda General Support

1-800-805-5924

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 About Your Computer 2 Setting Up Your Computer 3 Using a Battery 4 Using CDs, DVDs, and Other Multimedia 5 Using the Keyboard and Touch Pad 6 Using PC Cards 7 Setting Up a Network 8 Removing the Hard Drive 9 Solving Problems 10 Appendix Page Page Finding Information 10 NOTE: Page Page About Your Computer Front View Page Page 16 Left Side View "Using PC Cards" on page35. Right Side View Back View 18 Page 20 Bottom View Stores software and data. Releases the battery. Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using a Battery Battery Performance Checking the Battery Charge Low-Battery Warning Charging the Battery Recalibrating a Battery Page Page Using CDs, DVDs, and Other Multimedia Using CDs and DVDs Copying CDs How to Copy a CD Using Blank CD-Rs and CD-RWs Helpful Tips Using the Keyboard and Touch Pad Numeric Keypad 32 Key Combinations System Functions Display Functions Microsoft Windows Logo Key Functions Speaker Functions Touch Pad Customizing the Touch Pad Page Using PC Cards PC Card Types Extended PC Cards Installing a PC Card Removing a PC Card Setting Up a Network Connecting to a Network Adapter Network Setup Wizard Removing the Hard Drive Before You Begin Turning Off Your Computer Before Working Inside Your Computer Hard Drive Page Page Solving Problems Dell Diagnostics When to Use the Dell Diagnostics Page Drive Problems CD and DVD drive problems 46 If you there is no audio If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems Page 48 Error Messages Keyboard Problems External Keyboard Problems 50 Unexpected Characters Lockups and Software Problems The computer does not start up The computer stops responding Slow computer performance or problems connecting to the Internet A program stops responding A solid blue screen appears A program crashes repeatedly A program is designed for an earlier Windows operating system Memory Problems Network Problems PC Card Problems Power Problems 54 NOTE: Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Page Using Dell PC Restore by Symantec Page Page Appendix Specifications Page Page Page Page Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Macrovision Product Notice FCC Notices (U.S. Only) Page Page Index A B C D F H I K L R S T U V W