Dell 1000 E-Mail, Modem, and Internet Problems

46 Solving Problems

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If you there is no audio

If you hear an unfamiliar scraping or grinding sound

Hard drive problems

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER —See page56.

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the

operating system from starting. Try allowing the computer to return to room temperature before turning

it on.

RUN CHECK DISK —

1

Click the

Start

button and click

My Computer

.

2

Right-click

Local Disk C:

.

3

Click

Properties

.

4

Click the

Tools

tab.

5

Under

Error-checking

, click

Check Now

.

6

Click

Scan for and attempt recovery of bad sectors

.

7

Click

Start

.

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 About Your Computer 2 Setting Up Your Computer 3 Using a Battery 4 Using CDs, DVDs, and Other Multimedia 5 Using the Keyboard and Touch Pad 6 Using PC Cards 7 Setting Up a Network 8 Removing the Hard Drive 9 Solving Problems 10 Appendix Page Page Finding Information 10 NOTE: Page Page About Your Computer Front View Page Page 16 Left Side View "Using PC Cards" on page35. Right Side View Back View 18 Page 20 Bottom View Stores software and data. Releases the battery. Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using a Battery Battery Performance Checking the Battery Charge Low-Battery Warning Charging the Battery Recalibrating a Battery Page Page Using CDs, DVDs, and Other Multimedia Using CDs and DVDs Copying CDs How to Copy a CD Using Blank CD-Rs and CD-RWs Helpful Tips Using the Keyboard and Touch Pad Numeric Keypad 32 Key Combinations System Functions Display Functions Microsoft Windows Logo Key Functions Speaker Functions Touch Pad Customizing the Touch Pad Page Using PC Cards PC Card Types Extended PC Cards Installing a PC Card Removing a PC Card Setting Up a Network Connecting to a Network Adapter Network Setup Wizard Removing the Hard Drive Before You Begin Turning Off Your Computer Before Working Inside Your Computer Hard Drive Page Page Solving Problems Dell Diagnostics When to Use the Dell Diagnostics Page Drive Problems CD and DVD drive problems 46 If you there is no audio If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems Page 48 Error Messages Keyboard Problems External Keyboard Problems 50 Unexpected Characters Lockups and Software Problems The computer does not start up The computer stops responding Slow computer performance or problems connecting to the Internet A program stops responding A solid blue screen appears A program crashes repeatedly A program is designed for an earlier Windows operating system Memory Problems Network Problems PC Card Problems Power Problems 54 NOTE: Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Page Using Dell PC Restore by Symantec Page Page Appendix Specifications Page Page Page Page Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Macrovision Product Notice FCC Notices (U.S. Only) Page Page Index A B C D F H I K L R S T U V W