Dell B110, 1100

34 Solving Problems

Contents

Main www.dell.com | support.dell.com Dell Dimension 1100/B110 Owners Manual Notes, Notices, and Cautions Contents 1 Setting Up and Using Your Computer 2 Solving Problems 4 3 Advanced Troubleshooting 4 Removing and Installing Parts 6 5 Appendix Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Finding Information 8 NOTE: Setting Up and Using Your Computer Setting Up a Printer Printer Cable Connecting a USB Printer Connecting a Parallel Printer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to the Internet Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume Adjusting the Picture Copying CDs and DVDs How to Copy a CD or DVD Using Blank CDs and DVDs Helpful Tips Hyper-Threading Solving Problems Troubleshooting Tips Battery Problems Drive Problems 20 CD and DVD drive problems Problems writing to a CD/DVD-RW drive Hard drive problems E-Mail, Modem, and Internet Problems 22 Error Messages IEEE 1394 Device Problems 24 Keyboard Problems Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A solid blue screen appears A program is designed for an earlier Windows operating system Other software problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems CAUTION: 30 Scanner Problems Sound and Speaker Problems No sound from speakers 32 No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Advanced Troubleshooting Diagnostic Lights Page = yellow = green = off ABCD Dell Diagnostics Dell Diagnostics Main Menu Page Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Page Using the Operating System CD Resolving Software and Hardware Incompatibilities Removing and Installing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Front and Back View of the Computer Front View Back View 50 NOTE: Removing the Computer Cover Inside View of Your Computer 54 System Board Components Memory DDR Memory Overview Memory Installation Guidelines Installing Memory Page Cards PCI Cards Page Page Front Panel Removing the Front Panel Page Reattaching the Front Panel Drives General Installation Guidelines Connecting Drive Cables Hard Drive Removing a Hard Drive Page Installing a Hard Drive Page Floppy Drive Removing a Floppy Drive Installing a Floppy Drive Page CD/DVD Drive Removing a CD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive Page Battery Replacing the Computer Cover Appendix Specifications Page NOTE: System Setup Overview Entering System Setup 84 System Setup Options Drive Configuration Hard-Disk Drive Sequence NOTE: Boot Sequence Memory Information CPU Information NOTICE: 86 Integrated Devices Power Management System Security NOTE: Boot Sequence Page Clearing Forgotten Passwords Cleaning Your Computer Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notices (U.S. Only) Class A Class B FCC Identification Information Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index A B C D E F H I K N P R S T U V W