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Dell 1130N MONO LASER PRINTER, 1350CNW, 1350CNW COLOR PRINTER - page 289

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Troubleshooting

Contents

Main Page Page Page Contents Before Beginning .......................................13 Setting Up Printer (Printer Setup) ...........31 2 5 Connecting Your Printer . . . . . . . . . . . . . 33 6 Setting the IP Address . . . . . . . . . . . . . . 39 7 Loading Paper . . . . . . . . . . . . . . . . . . . . . 45 8 Installing Printer Drivers on Computers Running Windows 53 9 Installing Printer Drivers on Computers Running Macintosh 101 Using Your Printer ...................................107 4 10 Dell Printer Configuration Web Tool . . . 109 11 Print Media Guidelines . . . . . . . . . . . . . 155 12 Loading Print Media . . . . . . . . . . . . . . . 165 13 Operator Panel . . . . . . . . . . . . . . . . . . . 183 6 14 Printing . . . . . . . . . . . . . . . . . . . . . . . . . 187 Know Your Printer ...................................195 15 Understanding the Tool Box Menus . . . 197 16 Understanding the Printer Menus . . . . 215 8 17 Understanding Your Printer Software. . 237 18 Understanding Printer Messages . . . . . 245 19 Printing with Web Services on Devices (WSD) 251 20 Specifications . . . . . . . . . . . . . . . . . . . . 255 Maintaining Your Printer .......................259 21 Maintaining Your Printer. . . . . . . . . . . . 261 10 22 Clearing Jams . . . . . . . . . . . . . . . . . . . . 277 Troubleshooting .......................................285 23 Troubleshooting. . . . . . . . . . . . . . . . . . . 287 Appendix ...................................................309 B Appendix . . . . . . . . . . . . . . . . . . . . . . . . 311 Page Page Page Notes, Notices, and Cautions 15 Notes, Notices, and Cautions ____________________ Page Dell 1350cnw Color Printer User's Guide Page Finding Information Drivers and Utilities Quick Reference Guide Drivers and Utilities User's Guide 20 CAUTION: Page Page Product Features This chapter describes the product features and indicates their links. 24 About the Printer This chapter provides an overview of your Dell 1350cnw Color Printer. Front View 26 Rear View Space Requirements Operator Panel Securing the Printer Ordering Supplies Page Page Page Page Connecting Your Printer Connecting Printer to Computer or Network Direct Connection Network Connection Turning On the Printer Page Page Setting the IP Address Assigning an IP Address (for IPv4 mode) Page Verifying the IP Settings Printing and Checking the Printer Settings Page Page Page Loading Paper Loading Print Media in the Multipurpose Feeder (MPF) Page Page Page Page Page Page Page Installing Printer Drivers on Computers Running Windows Identifying Printer Driver Pre-install Status (For Network Connection Setup) Disabling the firewall before installing your printer Inserting the Drivers and Utility CD Direct Connection Setup For installing host-based printer driver For installing XML Paper Specification (XPS) printer driver Page Page Network Connection Setup Network Printer Setup on a Local Network Page Page Page Page Network Printer Setup on a Remote Network Page Page Page Page Page Configuring Wireless Settings Using Wizard Setup to Configure Wireless Settings Page Using Advanced Setup to Configure Wireless Settings Page Configure the following: Page Page Page Page Page Page Page Page xxx yyy Page For Adhoc mode: For Infrastructure mode: Page Page Page Page For Adhoc mode: For Infrastructure mode: Setting Up for Shared Printing Drivers and Utilities CD Drivers and Utilities CD Page Point and Print Page Page Peer-to-Peer Page Page Page Page Installing Printer Drivers on Computers Running Macintosh Installing the Drivers and Software Adding a Printer on Mac OS X 10.5 or Later Version(s) Page Adding a Printer on Mac OS X 10.4.11 Adding a Printer on Mac OS X 10.3.9 Page Page Page Page Dell Printer Configuration Web Tool Overview Page Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool Setting Up From Web Browser Page Setting Up From Operator Panel Page Display Format Top Fr ame 116 Left Frame Right Frame Changing the Settings of the Menu Items Details of the Menu Items 120 Printer Status Out of Paper Rear Cover is Open Printer Jobs Printer Settings Page 126 Reports To print the settings and history information of your printer. Printer Settings The Printer Se ttings tab contains the System Settings, USB Settings , and Secure Settings pages. System Settings To configure the basic printer settings. Page Page Page Page Page Page Print Server Settings Page 136 Page 138 E-Mail Alert Setup Page Page Page TCP/IP To configure the IP address, subnet mask, and gateway address of the printer. 142 Page 144 E-Mail Alert Page 146 Bonjour (mDNS) To configure the detailed settings of SNMP. To configure the detailed settings for Bonjour. SNMP Page 148 LLTD To specify the maximum number of devices. Wireless LAN 150 Reset Print Server Page Copy Printer Settings Print Volume Page Print Media Guidelines Paper Paper Characteristics Recommended Paper Unacceptable Paper Selecting Paper Selecting Preprinted Media and Letterhead Printing on Letterhead Loading Letterhead Selecting Pre-Punched Paper Envelopes Labels Storing Print Media Identifying Print Media and Specifications Supported Paper Sizes NOTE: LEFSEF 164 Supported Paper Types Paper Type Specifications Loading Print Media Capacity Print Media Dimensions Page Page Page Page Loading Envelopes in the Multipurpose Feeder (MPF) Page Page Loading Letterhead Loading Print Media in the Priority Sheet Inserter (PSI) Page Loading an Envelope in the Priority Sheet Inserter (PSI) Page Page Page Manual Duplex Printing (Windows Printer Driver Only) When Using the Multipurpose Feeder (MPF) When Using the Priority Sheet Inserter (PSI) Using the Output Tray Extension Page Operator Panel Using the Operator Panel Buttons Printing a Device Settings Page Page Page Printing Tips for Successful Printing Tips on Storing Print Media Avoiding Paper Jams Sending a Job to Print Canceling a Print Job Canceling From the Operator Panel Canceling a Job From the Computer Running Windows Printing a Report Page Printing a Printer Settings Page Printer Settings Using the Operator Panel to Change Printer Settings Using the Tool Box to Change the Printer Settings Adjusting the Language Page Page Page Page Understanding the Tool Box Menus Printer Settings Report Printer Information 198 Menu Settings To display the current settings of your printer. Page Reports TCP/IP Settings Printer Maintenance System Settings 202 Paper Density Adjust BTR Adjust Fuser Color Registration Adjustment 206 Adjust Altitude Reset Defaults Non-Dell Toner BTR Refresh Mode TCP/IP Settings Network Settings Diagnosis Chart Print Machine Check To check the operation of the different components of the printer. Environment Sensor Info To rotate the developer motor and stir the toner in the toner cartridge. Developer Stir Mode Refresh Mode Resetting Defaults Page Page Understanding the Printer Menus Report/List Admin Menu Network Page 218 Page Page Protocol Page USB Settings System Settings Page Page Maintenance Page Page Page 230 Clean Developer To rotate the developer motor and stir the toner in the toner cartridge. Toner Refresh Page Page Secure Settings Panel Language Panel Lock Function Enabling the Panel Lock Disabling the Panel Lock Resetting Defaults Understanding Your Printer Software Windows Printer Status Window Status Monitor Console Dell Supplies Management System Software Update Quick Launch Utility User Setup Disk Creating Tool Macintosh Status Monitor Widget Page Page Page Page Understanding Printer Messages 246 Page 248 Page Page Printing with Web Services on Devices (WSD) Adding Roles of Print Services Printer Setup Installing a Printer Driver Using the Add Printer Wizard Page Page Specifications Operating System Compatibility Power Supply Dimensions Memory Page Description Language (PDL)/Emulation, Operating System, and Interface MIB Compatibility Environment Page Page Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Storing Print Media Storing Consumables Replacing Toner Cartridges Removing the Toner Cartridges Installing a Toner Cartridge Page Cleaning Inside the Printer Page Page Cleaning the Color Toner Density (CTD) Sensor Page Performing Auto Correct Printing the Color Registration Chart Determining Values Entering Values Page Page Page Clearing Jams Avoiding Jams Identifying the Location of Paper Jams Clearing Paper Jams From the Front of the Printer Clearing Paper Jams From the Back of the Printer Page Clearing Paper Jams From the Output Tray Page Page Page Page Troubleshooting Basic Printer Problems Display Problems Printing Problems Page 290 Print Quality Problems The output is too light Toner smears or print comes off/Stain on back side Random spots/Blurred images 292 The entire output is blank If this trouble comes out, contact Dell. Page Mottle Ghosting 296 Fog Bead-Carry-Out (BCO) Auger mark 298 Wrinkled/Stained paper The envelope is C5. Go to action 4a. The top margins is incorrect 300 Color registration is out of alignment Protrudent / Bumpy paper 302 Noise 304 Jam NOTE: Misfeed jam Multi-feed jam 306 Other Problems Contacting Service Page Page Page B Appendix Dell Technical Support Policy Online Services Warranty and Return Policy Recycling Information Contacting Dell Page Page Index Numeric A B C D E F H I J K L M N O P Q R S T U V W X