4Contents
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 25
If your computer has speakers, use this section
to solve speaker problems . . . . . . . . . . . . . . . . . . . 25
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 27
If you cannot print to a parallel port printer . . . . . . . . . . 27
If you cannot print to a USB printer . . . . . . . . . . . . . . 28
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 28
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 31
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31
If you cannot save a file to a floppy disk . . . . . . . . . . . . 31
If you cannot play a music CD or install
a program from a CD . . . . . . . . . . . . . . . . . . . . . 32
If you have a hard drive problem . . . . . . . . . . . . . . . . 33
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 33
Microsoft® Windows® Error Messages . . . . . . . . . . . . . . 34
General Program Problems . . . . . . . . . . . . . . . . . . . . 35
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 35
A program stops responding . . . . . . . . . . . . . . . . . . 35
A program error causes the system to lock up . . . . . . . . . 35
A solid blue screen appears . . . . . . . . . . . . . . . . . . 36
A program is designed for an earlier
Windows operating system . . . . . . . . . . . . . . . . . . . 36
Internet Connection Problems . . . . . . . . . . . . . . . . . . 36
If you have a problem with your Internet connection . . . . . . 36
E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Resolving Other Technical Problems . . . . . . . . . . . . . . . 37