w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFFIf your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are unable to perform a Microsoft Windows shutdown.

A program is designed for an earlier Windows operating system

R UN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.

2 On the welcome screen, click Next.

3 Follow the instructions on the screen.

If you have a problem with your Internet connection

REVIEW "MODEM PROBLEMS"— See page 29.

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Solving Problems

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Dell 150D, 1N016 manual Solid blue screen appears, Program is designed for an earlier Windows operating system