Getting Help 361
5Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring
any product returned, and you assume the risk of loss during shipment to Dell.
Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving
dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently.
If possible, turn on your system before you call Dell for technical assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the
keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your
System Information Guide for important safety information.
Contacting Dell
To contact Dell electronically, you can access the following websites:
•www.dell.com
•support.dell.com (technical support)
•premiersupport.dell.com (technical support for educational, government, health care,
and medium/large business customers, including Premier, Platinum, and Gold
customers)
For specific web addresses for your country, find the appropriate country section in the table
below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and
codes provided in the following table. If you need assistance in determining which codes to
use, contact a local or an international operator.