A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the
Other software problems
CH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
BA C K U P Y O U R F I L E S I M M E D I A T E L Y — If your computer has a
EN S U R E T H A T Y O U H A V E N O T M A D E A N E R R O R W H I L E E N T E R I N G D A T A — See the program documentation to make sure that the values or characters you are entering are valid.
CH E C K F O R V I R U S E S — Use a
RE S T A R T T H E C O M P U T E R — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data.
CH E C K F O R C O M P A T I B I L I T Y
•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•If necessary, uninstall and then reinstall the program.
EN S U R E T H A T Y O U P R O P E R L Y I N S T A L L E D A N D C O N F I G U R E D T H E
P R O G R A M — See the software documentation for information. If necessary, uninstall and then reinstall the program.
Solving Problems
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