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HINT: The Service Tag number for your computer is located at the top of each test screen.
9When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option | Function |
|
|
Express | Performs a quick test of devices. This test typically takes 10 |
Test | to 20 minutes and requires no interaction on your part. |
| Run Express Test first to increase the possibility of tracing |
| the problem quickly. |
|
|
Extended | Performs a thorough check of devices. This test typically |
Test | takes an hour or more and requires you to answer questions |
| periodically. |
|
|
Custom | Tests a specific device. You can customize the tests you |
Test | want to run. |
|
|
Symptom | Lists the most common symptoms encountered and allows |
Tree | you to select a test based on the symptom of the problem |
| you are having. |
|
|
2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 105).
3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
|
|
Results | Displays the results of the test and any error conditions |
| encountered. |
|
|
Errors | Displays error conditions encountered, error codes, and |
| problem description. |
|
|
Help | Describes the test and may indicate requirements for |
| running the test. |
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Advanced Troubleshooting
