Manuals / Dell / Computer Equipment / Laptop

Dell 6400, E1505 Accessing the Dell Support Utility, Clicking the Dell Support Icon

Models: E1505 6400

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4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.

5When the tests are completed, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1Click the Start button and point to Programs.

2Click Dell Support and point to Dell Support Settings.

3Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

•Check your computing environment

•View the Dell Support Utility settings

•Access the help file for the Dell Support Utility

•View frequently asked questions

•Learn more about the Dell Support Utility

•Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

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Solving Problems

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Dell 6400, E1505 owner manual Accessing the Dell Support Utility, Double-Clicking the Dell Support Icon

Contents

Dell Inspiron 6400/E1505 W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Configuring Power Management Settings Microsoft Windows Logo Key FunctionsComposite Video and S/PDIF Digital Audio What You Need to Establish a Mobile Broadband Network Connecting to a Mobile Broadband NetworkWhat You Need to Establish a Wlan Connection Double- Clicking the Dell Support IconIf only part of the display is readable Contents Mobile Broadband Wireless Wide Area Network WwanEnsuring Sufficient Power for Your Computer Program stops responding or crashes repeatedlyResolving Software and Hardware Incompatibilities 102 Using Microsoft Windows XP System Restore 103100 104163 131132 164Glossary Index Finding Information Warranty informationSupport.dell.com Setup Diagram Software upgrades and troubleshooting hints Enter your Service Tag or product modelConfiguration How to use Windows XPEarlier operating state without affecting data files Microsoft Windows System Restore MicrosoftWith your computer Ship with your computerAbout Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View W E R B U T T O N About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your ComputerTransferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Power Protection Devices Surge ProtectorsUninterruptible Power Supplies Line ConditionersSetting Up Your Computer Switching the Video Image Using the DisplayAdjusting Brightness Setting Display ResolutionUsing the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad System Functions Power ManagementKey Combinations Display FunctionsQuickSet Key Combinations Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog boxTouch Pad Customizing the Touch PadBattery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery ChargePower Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery HealthHibernate Mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Using Multimedia Using MultimediaPlaying CDs or DVDs How to Copy a CD or DVD Copying CDs and DVDsHelpful Tips Using Blank CDs and DVDsMedia Type Read Write Rewritable Adjusting the Volume If the computer is turned on or in standby mode Adjusting the PictureUsing Dell Media Experience and Dell MediaDirect If the computer is turned off or in hibernate modeConnecting Your Computer to a TV or Audio Device Dell MediaDirect and Dell Media Experience HelpUsing Multimedia Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Setting Up the Cyberlink CL Headphones Enabling S/PDIF Digital AudioEnabling the Display Settings for a TV Using Multimedia Using Cards Using CardsInstalling an ExpressCard ExpressCardsRemoving an ExpressCard or Blank Installing a Media Memory Card Media Memory CardsRemoving a Media Memory Card Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Checking Your Wireless Network Card Network Setup WizardWireless Local Area Network Wlan What You Need to Establish a Wlan ConnectionSetting Up a New Wlan Connecting to a Wireless Local Area Network Determining the Wireless Network Device Manager Completing the Connection to the WlanMobile Broadband or Wireless Wide Area Network Wwan Enabling/Disabling the Wireless Network CardConnecting to a Mobile Broadband Network Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your ComputerComputer Tracking Software If Your Computer Is Lost or StolenWhen to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Starting the Dell Diagnostics From Your Hard DriveOption Function Tab Function Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support IconCD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Hard drive problems Mail, Modem, and Internet ProblemsIf you hear an unfamiliar scraping or grinding sound Error Messages Characters in filenames Solving Problems Solving Problems Windows taskbar. Ensure that the card is listed ExpressCard ProblemsIeee 1394 Device Problems ManufacturerExternal Keyboard problems Keyboard ProblemsUnexpected characters Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops responding or crashes repeatedlyDell MediaDirect problems Other software problemsMobile Broadband Wireless Wide Area Network Wwan Memory ProblemsNetwork Problems Communication exists. Replace the network cablePower Problems Printer Problems Ensuring Sufficient Power for Your ComputerScanner Problems No sound from integrated speakers Sound and Speaker ProblemsNo sound from headphones No sound from external speakersVideo and Display Problems Touch Pad or Mouse ProblemsIf the display is blank If the display is difficult to read What Is a Driver?Drivers If only part of the display is readableUsing Windows XP Device Driver Rollback Reinstalling Drivers and UtilitiesIdentifying Drivers Save and close any open files, and exit any open programs Using the Drivers and Utilities CD101 Restoring Your Operating System Resolving Software and Hardware Incompatibilities102 Using Microsoft Windows XP System Restore 103Using Dell PC Restore by Symantec 104105 Before You Begin Using the Operating System CDReinstalling Windows XP 106107 108 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer 110Optical Drive 111Hard Drive 112113 Memory Returning a Hard Drive to Dell115 116 Modem 117Hinge Cover 118Keyboard 119120 Wireless Mini-Card 121Install the replacement Mini-Card 122123 Coin-Cell Battery Display 125Lift the display up and away from the computer 126Internal Card With Bluetooth Wireless Technology 127128 Dell QuickSet Features Dell QuickSet Features129 130 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 131Travel Tips Traveling by Air133 Contacting DellContacting Dell 134 135 136 137 138 139 140 141 142 143 144 145 146 147 Called from within Singapore or Malaysia only 148Website support.ap.dell.com 149 150 151 Printers, and Projectors for Relationship 152153 154 Specifications 155In-1 Media Memory Card Reader Ports and Connectors156 MemoryVideo 157Communications Audio158 DisplayKeyboard Battery159 Touch PadAC Adapter 160Physical 161 Environmental162 System Setup Screen Using the System Setup ProgramViewing the System Setup Screen AppendixPerforming a One-Time Boot Changing the Boot SequenceCommonly Used Options Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display 165CDs and DVDs Dell Technical Support Policy U.S. OnlyFloppy Drive 166Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class BMacrovision Product Notice 168169 GlossaryGlossary 170 Device driver See driver 171Docking device See APR 172 173 174 175 NIC See network adapter176 177 System tray See notification areaVideo resolution See resolution 178179 180 181 IndexIndex See also hard drive See also optical drive 182183 Problems drives 184185 186