To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to the chapter titled “Getting Help” in your system's troubleshooting documentation or, for some systems, the section titled “Contacting Dell” in your system's online guide to find the appropriate telephone number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

This “Total Satisfaction” Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In addition, recondi- tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.

<HDU￿￿￿￿￿￿6WDWHPHQW￿RI￿&RPSOLDQFH￿IRU￿ 'HOO￿%UDQGHG￿+DUGZDUH￿3URGXFWV

Dell-branded hardware products shipped on or after January 1, 1997, are eligible to carry the “NSTL Hardware Tested Year 2000 Compliant” logo by virtue of formal test- ing with, and successful completion of, the National Software Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a failure to pass the YMARK2000 test as a covered event under Dell's warranty for the product, subject to the normal warranty limitations.** For a complete copy of Dell's warranty, see the product's documenta- tion. Dell-branded hardware products will also recognize the year 2000 as a leap year.

*The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the year 2000 (and to recognize leap years, when appropriate, for years 2000 through 2009 inclusive) and not that of options, operating systems, or applications software. Dell-branded hardware products that pass the YMARK2000 test conform to BSI-DISC

PD 2000-1.

**Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties, conditions and remedies, express or implied, relating to year 2000 readiness or compliance are disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must con- tact Dell prior to January 1, 2001.

To make a claim, write to:

Dell Computer Corporation

P.O. Box 149258

Austin, Texas 78714-9258

Attention: Year 2000

F-6 Dell PowerVault 720N, 740N, and 760N User’s Guide

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