56
Using Support Tools
If you are experiencing memory issues, c.
press <y>, otherwise press <n>. The
following message appears: “Booting
Dell Diagnostic Utility
Partition. Press any key to
continue.”
Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive.
Select the test you want to run.4.
If you encounter a problem during a test, a 5.
message appears with an error code and
a description of the problem. Write down
the error code and problem description and
contact Dell (see “Contacting Dell” on
page 72).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.
To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.
Starting Dell Diagnostics From the Drivers and Utilities Disc
NOTE: The
Drivers and Utilities
disc may
not ship with your computer.
Insert the1.

Drivers and Utilities

disc.
Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.