Dell 942 Printer Problems

Troubleshooting 71

1Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer

942→Uninstall Dell Photo AIO Printer 942.

2Follow the instructions on the screen.

3Restart your computer.

4Insert the Drivers and Utilities CD, and then follow the instructions on the screen.

If the installation screen does not appear:

aIn Windows XP, click Start→My Computer.

In Windows 2000, double-click My Computer from your desktop.

bDouble-click the CD-ROM drive icon. If necessary, double-click setup.exe.

cWhen the printer software installation screen appears, click Install or Install Now.

dFollow the instructions on your screen to complete the installation.

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND

THE ELECTRICAL OUTLET

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED —

Windows XP

1Click Start→Settings→Printers and Faxes.

2Double-click Dell Photo AIO Printer 942, and then click Printer.

3Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click

it to deselect the option.

Windows 2000

1Click Start→Settings→Printers.

2Double-click Dell Photo AIO Printer 942, and then click Printer.

3Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click

Pause Printing to deselect it.

CHECK FOR FLASHING LIGHTS ON THE PRINTER — For more information, see "Error

Messages and Lights" on page 74

ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER

AND TAPE FROM EACH CARTRIDGE

Contents

Main Ordering Supplies Notes, Notices, and Cautions ____________________ Page Contents 1Getting Started Users Guide 2Using the Printer 6 3Understanding the Printer Software 4Ink Cartridge Maintenance 5Troubleshooting 8 6Contacting Dell 7Appendix Index Page Page Getting Started Understanding the Printer Parts 12 Setting Up Your Printer Accessing Your Users Guide Replacing the Operator Panel Page Using the Operator Panel Operator Panel Functionality Page 18 Operator Panel Menus Photo mode Page Page Fax mode Copy mode Page Page Scan mode Print Media Guidelines Page 28 Loading Paper Understanding the Automatic Paper Type Sensor Page Page Page Using the Printer Printing Printing a Document Printing Photos Printing Borderless Photos Printing Other Projects Copying Copying Documents Without a Computer Copying Documents Using Your Computer Copying Photos Without a Computer Copying Photos Using Your Computer Enlarging or Reducing Images or Documents Changing Copy Settings Scanning Scanning Documents Scanning Photos Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Saving an Image on Your Computer E-mailing a Scanned Image or Document Faxing Installing Microsoft Fax Console in Windows XP Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000) Faxing a Paper Document Faxing Electronic Documents Receiving a Fax Using Fax Console or Fax Service Management Viewing Sent and Received Faxes Using Fax Console or Fax Service Management Viewing the Status of a Fax Using Fax Console or Fax Service Management Changing the Fax Configuration Using Your Printer in Photo Mode Using Memory Cards Using a PictBridge-Enabled Digital Camera Working With Digital Photos I Want To... View Photos or Print Save to Computer Slideshow Print All 6 Photos Saving Photos to Your Computer Viewing a Slide Show Printing All Photos on Media Card Page Understanding the Printer Software Using the Dell Printer Solution Center Page Using the Dell All-In-One Center Page Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio v2.0 Using the Memory Card Manager Ink Management Page Page Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Page Troubleshooting Setup Problems Computer Problems 70 Removing and Reinstalling Software 942Uninstall Dell Photo AIO Printer 942. If the installation screen does not appear: In Windows 2000, double-click My Computer from your desktop. Printer Problems General Problems Fax Problems Paper Problems Page 74 Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Improving Print Quality Page Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products Page Page Page "Total Satisfaction" Return Policy Page Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Page Index A B C D M N P Q S