Dell 946 Troubleshooting

Troubleshooting

Setup Problems

General Problems

Error Messages

Improving Print Quality

Follow these tips when you troubleshoot your printer:

If the printer does not work, ensure that the printer is properly connected to the electrical outlet and

computer, if using a computer.

If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

Verify your printer is compatible with your computer.

The printer supports Windows XP, Windows XP Professional x64 Edition, and Windows 2000.

Make sure you turned on both your printer and your computer.

Check the USB cable.

Ensure the USB cable is firmly connected to your printer and your computer.

Shut down the computer, reconnect the USB cable as shown on the Setting Up Your

Printer poster, and then restart the computer.

If the software installation screen does not appear automatically, install the software

manually.

Insert the Drivers and Utilities CD.1. In Windows XP, click Start My Computer.2.

In Windows 2000, double-click My Computer from your desktop.

Double-click the CD-ROM drive icon, and then double-click setup.exe.3. When the printer software installation screen appears, click Personal Installation or

Network Installation.

4.

Follow the instructions on your screen to complete the installation.5.

Determine if the printer software is installed.

Click Start Programs or All Programs Dell Printers.

If Dell AIO Printer 946 does not appear in the list of programs, the printer software is not

installed. Install the printer software. For more information, see Removing and Reinstalling

Software.

Contents

Main Dell All-In-One Printer 946 User's Guide Notes, Notices, and Cautions Finding Information Page About Your Printer Understanding the Printer Parts Page Page Setting Up Your Printer Initial Setup Menu Understanding the Operator Panel Page Page Operator Panel Menus Copy Mode Copy Mode Menu Page Scan Mode Scan Mode Menu Fax Mode Fax Mode Main Menu Fax Setup Menu Fax Setup Menu Additional Fax Options Additional Fax Options Menu Page Page Setup Mode Setup Mode Main Menu Additional Setup Options Additional Setup Options Menu Page Maintenance Mode Maintenance Mode Menu PictBridge Mode PictBridge Mode Menu Page Page Page Print Media Guidelines for the Paper Input Tray Understanding the Automatic Paper Type Sensor Page Loading Original Documents Into the ADF Paper Guidelines for the ADF Onto the Scanner Glass Page Printing Printing a Document Printing Photos Printing Envelopes Printing Photos From a PictBridge-Enabled Camera Page Copying Copying Documents Copying Photos Collating Copies Changing Copy Settings Page Scanning Scanning Single-Page Documents and Single Photos Scanning Multiple-Page Documents Using the ADF Page Scanning Multiple-Page Documents or Multiple Images Using Your Computer Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents Faxing Setting Up the Printer With Equipment Connecting to an answering machine Connecting to a computer modem What if I Have a Digital Subscriber Line (DSL)? Faxing Using the Printer Operator Panel Sending a Fax Sending a Broadcast Fax Receiving a Fax Automatically Receiving a Fax Manually Sending a Fax From the Computer Connecting Cables What if I Have a Digital Subscriber Line (DSL)? Faxing Through the Printer Modem Sending a Fax Using the Dell All-In-One Center Sending Fax Using Dell Printer Fax Tools Receiving a Fax Faxing Through the Computer Modem Installing Fax Console in Windows XP Configuring Fax Console (Windows XP) or Fax Service Management (Windows 2000) Sending a Hardcopy Fax Using the Dell All-In-One Center Page Viewing the Status of a Fax Using Fax Console or Fax Service Management Changing the Fax Setup Using the Printer Setup Utility Printer Setup Utility Tabs Speed Dial Creating a Speed Dial List From the Operator Panel Creating a Group Dial List From the Operator Panel Creating a Speed or Group Dial List From the Computer Using a Speed or Group Dial List Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Send a Delayed Fax Page Blocking Faxes Creating a Blocked Fax List Turning Fax Blocking On Blocking Faxes Without Caller ID Page Understanding the Software Using the Dell All-In-One Center Page Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio Dell Ink Management System Removing and Reinstalling Software Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Page Troubleshooting Setup Problems Computer Problems Printer Problems General Problems Fax Problems Paper Problems Page Page Network Problems Error Messages Improving Print Quality Page Printer Specifications Overview Power Consumption and Requirements Environmental Specifications Temperature/Relative Humidity Fax Mode Capabilities Print and Scan Mode Capabilities Operating System Support Memory Specifications and Requirements Print Media Guidelines for the Paper Input Tray Cables Appendix Dell Technical Support Policy Contacting Dell Page Licensing Notice