Troubleshooting | Dell B1160W specs

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	134
• Power and cable connecting problems		135
•	Printing problems	136
•	Printing quality problems	140
•	Operating system problems	148

For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless network" on page 102).

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Dell B1160W manual Troubleshooting

Contents

User’s Guide Basic Introduction Environmentally friendly Convenience Key benefits Supports various wireless network setting method Included, Blank Not available Features by modelsOperating System B1160 B1160w Windows Macintosh Linux Status LED flashes or remains constantly on Useful to know General icons About this user’s guideConventions Chapter Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview Accessories Rear view Front view Control panel overview Turning on the machine Select Next Windows Select Connect to the computer using USB cable. Click Next Installing the driver locally Reinstalling the driver Learning the Basic Usage To print a test Printing a testClick Properties or Preferences Click Dell tab Test Media and tray To change the size, you need to adjust the paper guideTray overview Open the output tray Loading paper in the traySee Tray overview on Start printing in application Manual feeding in the tray Tips on using the manual feederPrinting on special media Supported Envelope Unacceptable Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Printing Basic printing Opening printing preferences Canceling a print jobClick Properties or Preferences Using help Using a favorites setting Maintenance Ordering supplies and accessories Available supplies Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Out-of-paper error resolution Tray Clearing paper jams Inside the machine Clearing paper jams Status LED Understanding the status LEDColor of the LED indicates the machines current status Status Description Toner LED/ WPS LEDToner cartridge see Replacing the toner cartridge on Appendix General specifications Specifications Specifications Print media specifications Paper section Thick paper Refer to the PlainThin paper Colored ISO B5, Executive Labels c US Folio, A4, JIS B5Card stock ISO B5, Executive Postcard Bond paper Refer to the Plain System requirements Microsoft Windows Linux MacintoshOperating system Requirements Recommended Free HDD space Mac OS X Wireless security Items Specifications Network interfaceNetwork environment B1160w only Network operating system Dell technical support policy Ftp.dell.com Contacting DellMobilesupport@us.dell.com Support@us.dell.com Warranty and return policy REV Copyright Advanced Advanced Software Installation Open the Applications folder Utilities Print Setup Utility InstallationClick Continue Click Continue on the User Options Pane Print Setup Utility Or Print & Fax Reinstallation for Macintosh Installing the Unified Linux Driver Installation for Linux Click Uninstall Reinstallation for LinuxClick Next Click Finish B1160w only Useful network program Embedded Web Service Printing a network configuration report Select Connect a network printer to the computer. Click Next Installing driver over the network Macintosh Linux Install the Linux driver and add network printerSelect HP Jetdirect Socket in Protocol Enter the machine’s IP address in the Address input field Add a network printer Using Embedded Web Service IPv6 configurationFrom the Embedded Web Service ID admin Password dell00000 Wireless network name and network key Wireless network setupUnderstanding your network type Getting started Set up method Connecting method Introducing wireless set up methodsFrom the machine’s control panel From the computer Choosing your type Using the WPS buttonItems to prepare Connecting in PIN mode Connecting in PBC modeRe-connecting to a network Disconnecting from a network Canceling the connection processAccess point via USB cable in Windows Setup using Windows Software searches the wireless network Accessories RunSelect Connect to the computer wirelessly. Click Next WEP Wireless Network Setting Complete window appears Ad hoc via USB cable in Windows Operation Mode Select ad hoc Select Connect to the computer wirelessly. Click Next For the Dhcp method Setup using Macintosh Access point via USB cable in Macintosh For the Static method For the Dhcp method Click Wireless Setting and Installation Be installedWi-Fi Direct Option Ad hoc via USB cable in Macintosh Settings and click Next Signal is Printer Self NetworkMachine has searched appears Network on the list, which Network NameSSID is Delldevice Installation is finished, click Quit or Restart Turning the Wi-Fi network on/offCable between the computer and machine Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi DirectClick Wireless Custom You can also turn the Wi-Fi network on/off Enable or disable Wi-Fi Direct and set other options Setting up the mobile device Troubleshooting for wireless network Problems during setup or driver installation To static address For a Static network environmentThen the machine’s network information should be as below Other problems Wireless network setup Special Features Switch to advanced mode Device Settings see Advanced Altitude adjustmentSettings user interface overview on Change the settings on each tab Click OK Changing the default print settingsFor Windows 7, select Control Panel Devices and Printers Preferences Setting your machine as a default machine Understanding special printer features Using advanced print featuresPrinting to a file PRN Side Multiple Pages perPoster Printing Booklet Printinga Description Watermark Paper OptionsCreating a watermark Watermark drop-down list. The Edit Watermarks Deleting a watermark Editing a watermarkCurrent Watermarks list and click Delete Overlaya Overlay Using a page overlayCreating a new Preferences If necessary, check Confirm Page Overlay When This option is not available when you use XPS driver Macintosh printing Changing printer settingsPrinting a document Printing multiple pages on one sheet Using help Printing from applications Linux printing Open the Unified Driver Configurator Configuring Printer PropertiesPrinting files Useful Management Tools Click Update Firmware Using Firmware Update UtilityClick Browse and select the downloaded firmware file To order replacement toner cartridges or supplies from Dell Using Dell Supplies Ordering UtilityDell Supplies Ordering Utility window opens Logging into Embedded Web Service Using Embedded Web Service B1160w onlyAccessing Embedded Web Service Embedded Web Service overview Maintenance tab Settings tabSecurity tab Understanding Dell Printer Manager Using Dell Printer ManagerJust click button To open the program Alert Settings Windows only Device SettingsAdvanced settings user interface overview Dell Printer Status overview Using Dell Printer StatusThese icons appear on the Windows task bar Icon Mean Description Option Changing the Dell Printer Status Program SettingsUser’s Guide Close Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationPrinters tab Classes tab shows a list of available machine classes Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power/cancel button on the control panel Power and cable connecting problemsCondition Power/cancel Printing problemsPrint Paper source Machine selects printPrint job is extremely Slow Half the page is blank Garbled, or incomplete Text is wrongPages print, but they are Blank Printing problems Condition Suggested Solutions Light or faded print Printing quality problemsTop half of the paper is Printed lighter than the rest Dropouts Condition Suggested Solutions Toner specksWhite Spots Black background Condition Suggested Solutions Vertical linesToner smear Bold characters or pictures Background scatter Curl or wave Back of printouts are dirty Condition Suggested Solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested Solutions Loose tonerHorizontal stripes An unknown image Condition Suggested Solutions CurlRepetitively appears on a Few sheets Common Windows problems Operating system problems Condition Suggested solutions Common Macintosh problemsPrint incorrectly Common Linux problems BMP ADF CCD BootpCSV Dadf Dimm DhcpDlna DPI FDI ECMFTP HDD Ieee IPP IPMITU-T IPX/SPX LED LdapMFP MMR OSI OPCPabx PCL Pstn PPMRadius Smtp SMBSsid TCP/IP URL TwainUSB WEP WPS WPA-PSKXPS Index Printer preferences Tray