Dell B1160, B1160W 5. Troubleshooting

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 134

• Power and cable connecting problems 135

• Printing problems 136

• Printing quality problems 140

• Operating system problems 148

For errors that occur during the wireless software installation and settings, refer to the

troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless

network" on page 102).

Contents

Main BASIC 1. Introduction 2. Learning the Basic Usage 3. Maintenance 4. Troubleshooting 1. Introduction Key benefits Environmentally friendly Print with excellent quality and speed Convenience Wide range of functionality and application support Key benefits Supports various wireless network setting method Features by models Operating System Software Variety feature Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Caution Maintenance / Checking Supply usage Machine overview Accessories Machine overview Front view Rear view Control panel overview Turning on the machine Installing the driver locally Windows 1 2 3 Page Reinstalling the driver Page Printing a test page This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guide. Loading paper in the tray 1 2 3 4 without causing it to bend. "Setting the paper size and type" on page 30). 5 Manual feeding in the tray Printing on special media Envelope Labels 1 2 Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Printing 1 2 3 5 4 Canceling a print job 1 2 3 4 Using a favorites setting 1 2 3 Using help 3. Maintenance Page Available supplies Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. Page Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Page 4. Troubleshooting Tips for avoiding paper jams Page Clearing paper jams In tray Page Page Understanding the status LED The color of the LED indicates the machine's current status. Status LED Understanding the status LED Toner LED/ WPS LED Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Macintosh Linux Network environment (B1160w only) Dell technical support policy Contacting Dell Page Copyright Page ADVANCED 1. Software Installation Installation for Macintosh Reinstallation for Macintosh Installation for Linux Reinstallation for Linux Page Useful network program Embedded Web Service Printing a network configuration report Page Page Page Page IPv6 configuration Getting started Understanding your network type Wireless network name and network key Introducing wireless set up methods Using the WPS button Items to prepare Choosing your type Connecting in PBC mode 1 2 Connecting in PIN mode 1 2 3 Re-connecting to a network Canceling the connection process 1 2 3 4 5 6 7 the name (SSID) of the access point you are using and click Next. 8 9 10 16 11 12 13 1 2 3 4 5 6 7 8 settings and click Next. 9 10 11 12 13 14 Page 13 14 Page 13 14 15 16 17 18 Turning the Wi-Fi network on/off 1 2 3 4 6 Setting the Wi-Fi Direct for mobile printing Setting up Wi-Fi Direct From the USB cable-connected computer(recommended) From the network-connected computer Setting up the mobile device Troubleshooting for wireless network Problems during setup or driver installation PC Connection Error Other problems Page 3. Special Features Altitude adjustment Changing the default print settings Setting your machine as a default machine Printing to a file (PRN) 1 2 3 Understanding special printer features Page Page Page Page Page Macintosh printing Page Linux printing Printing from applications 1 2 3 4 5 6 7 Linux printing Printing files 4 1 2 Page Using Firmware Update Utility Using Dell Supplies Ordering Utility 2 1 Using Embedded Web Service (B1160w only) Accessing Embedded Web Service 1 2 Logging into Embedded Web Service Using Embedded Web Service (B1160w only) Settings tab Security tab Maintenance tab Using Dell Printer Manager Understanding Dell Printer Manager Using Dell Printer Manager Advanced settings user interface overview Device Settings Alert Settings (Windows only) Using Dell Printer Status Dell Printer Status overview Using Dell Printer Status Changing the Dell Printer Status Program Settings Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration 5. Troubleshooting Paper feeding problems Power and cable connecting problems button Page Page Page Page Page Page Page Page A A Page Common Windows problems Common Macintosh problems Common Linux problems Page Page Page Page Page Page Page Page Page Page Page Page C cleaning cleaning a machine control panel convention D Dell Printer Status O overlay printing P placing a machine print media U wireless understanding the status LED USB cable using help W