Dell D630-2X33GF1 Getting Help

Getting Help 149

19

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables

from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and

troubleshoot the problem:

1

See "Troubleshooting" on page79 for information and procedures that pertain to the problem your

computer is experiencing.

2

See "Dell Diagnostics" on page 81 for procedures on how to run Dell Diagnostics.

3

Fill out the "Diagnostics Checklist" on page153.

4

Use Dell's extensive suite of online services available at Dell Support (

support.dell.com

) for help with

installation and troubleshooting procedures. See "Online Services" on page150 for a more extensive

list of Dell Support online.

5

If the preceding steps have not resolved the problem, see "Contacting Dell" on page 152.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any

necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the

call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell

Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page149.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call

your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses

computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 152, and then see the contact

information for your region or go to support.dell.com.

Contents

Main Notes, Notices, and Cautions Contents 1 Finding Information 2 About Your Computer 3 Transferring Information to Another Computer 4 Using a Battery 5 Using the Keyboard 6 Using the Display 7 Setting Up and Using Networks 8 Using Multimedia 9 Using Cards 10 Securing Your Computer 11 Troubleshooting 12 System Setup Program 13 Reinstalling Software 14 Adding and Replacing Parts 15 Dell QuickSet 16 Traveling With Your Computer 17 Specifications 18 Getting Help 19 Appendix Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Finding Information NOTE: 12 NOTE: Page About Your Computer Front View Page NOTE: 18 Left Side View Page Right Side View Back View Page 24 Bottom View Page Transferring Information to Another Computer Microsoft Windows XP Running the Files and Settings Transfer Wizard With the Operating System Media Running the Files and Settings Transfer Wizard Without the Operating System Media Microsoft Windows Vista Easy Transfer Cable for Windows Vista Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Page Page Using the Keyboard Numeric Keypad 40 Key Combinations Keyboard Illumination System Functions Battery Display Functions Power Management Microsoft Windows Logo Key Functions Touch Pad and Track Stick Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Page Page Using the Display Adjusting Brightness Using the Ambient Light Sensor Switching the Video Image Setting Display Resolution and Refresh Rate Dual Independent Display Mode Swapping Primary and Secondary Displays Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network in the Microsoft Windows XP Operating System Setting Up a Network in the Microsoft Windows Vista Operating System Wireless Local Area Network What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN Page Mobile Broadband (or Wireless Wide Area Network) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Managing Your Network Settings Through the Dell QuickSet Location Profiler Dell Wi-Fi Catcher Network Locator Microsoft Windows Firewall Page Page Using Multimedia Playing Media Copying Media How to Copy Media Using Blank Media Helpful Tips Adjusting the Volume Adjusting the Picture Microsoft Windows XP Operating System Microsoft Windows Vista Operating System Using Cards Card Types PC Cards ExpressCards Smart Cards Installing a PC Card or ExpressCard PC Card ExpressCard Removing a Card or Blank Page Securing Your Computer Security Cable Lock Smart Card About Smart Cards Installing a Smart Card Passwords About Passwords Using a Primary (or System) Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module (TPM) Enabling the TPM Feature Security Management Software Activating the Security Management Software Using the Security Management Software Computer Tracking Software If Your Computer Is Lost or Stolen Page Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Mouse Floppy Drive CDs and DVDs Troubleshooting Diagnostic Lights Diagnostic Light Codes During POST 80 Dell Technical Update Service Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Dell Support Utility Accessing the Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Drive Problems Media drive problems If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages Page Page IEEE 1394 Device Problems Keyboard Problems External Keyboard problems Unexpected characters Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Memory Problems Network Problems General Wireless Local Area Network (WLAN) Mobile Broadband (Wireless Wide Area Network) PC Card Problems Power Problems Ensuring Sufficient Power for Your Computer Docking Power Considerations Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Changing the Boot Sequence Changing Printer Modes Changing COM Ports Page Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Using the Hardware Troubleshooter Tool Microsoft Windows XP Microsoft Windows Vista Restoring Your Operating System Using Microsoft Windows System Restore Using the Operating System Media Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Page Hinge Cover Keyboard Internal Card With Bluetooth Wireless Technology Page Coin-Cell Battery Memory Page Page Page Page Wireless Local Area Network (WLAN) Card Page Mobile Broadband Card Page Page Subscriber Identity Module (SIM) Card Hard Drive Page Page Media Bay Removing Media Bay Devices FCM (Flash Cache Module) Card Page Dell QuickSet Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Specifications NOTE: Page Page Page Page Page Page Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Product Information Guide Page Appendix FCC Notice (U.S. Only) FCC Class B Macrovision Product Notice Glossary A B C D E F G H I K L M N O P R S T U V W X Z