94 Troubleshooting
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY.
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS.
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 81. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page153) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (s
ee "Memory Problems" on page94).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory Problems" on page94).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page81).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory Problems" on page94) to ensure that your computer is
successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory Problems" on page94).
• Run the Dell Diagnostics
(see "Dell Diagnostics" on page81)
.
Network Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page153) as you complete these
checks.