86 Troubleshooting
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —Search for the
keyword standby in the Windows Help and Support Center for information on power management
modes. To access the Help and Support Center, click Start→ Help and Support.
CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your media creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
E-Mail, Modem, and Internet Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page153) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.