11 Troubleshooting

Diagnostic Lights

79

Diagnostic Light Codes During POST

79

Dell™ Technical Update Service

81

Dell Diagnostics

81

When to Use the Dell Diagnostics

81

Starting the Dell Diagnostics From Your Hard Drive

81

Starting the Dell Diagnostics From the Drivers and Utilities Media . . . .

82

Dell Diagnostics Main Menu

83

Dell Support Utility

84

Accessing the Dell Support Utility

84

Clicking the Dell Support Icon

84

Double-Clicking the Dell Support Icon

85

Drive Problems

85

Media drive problems

85

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

86

If you hear an unfamiliar scraping or grinding sound

86

Hard drive problems

86

E-Mail, Modem, and Internet Problems

86

Error Messages

88

IEEE 1394 Device Problems

91

Keyboard Problems

91

External Keyboard problems

92

Unexpected characters

92

Lockups and Software Problems

92

The computer does not start up

93

The computer stops responding

93

A program stops responding or crashes repeatedly

93

A program is designed for an earlier Microsoft® Windows® operating system 93

A solid blue screen appears

93

Other software problems

93

Memory Problems

94

Network Problems

94

General

95

Contents 7

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Dell D630-2X33GF1 manual Troubleshooting