Troubleshooting | Dell D630-2X33GF1 specification

11 Troubleshooting

Diagnostic Lights	79
Diagnostic Light Codes During POST	79
Dell™ Technical Update Service	81
Dell Diagnostics	81
When to Use the Dell Diagnostics	81
Starting the Dell Diagnostics From Your Hard Drive	81
Starting the Dell Diagnostics From the Drivers and Utilities Media . . . .	82
Dell Diagnostics Main Menu	83
Dell Support Utility	84
Accessing the Dell Support Utility	84
Clicking the Dell Support Icon	84
Double-Clicking the Dell Support Icon	85
Drive Problems	85
Media drive problems	85
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	86
If you hear an unfamiliar scraping or grinding sound	86
Hard drive problems	86
E-Mail, Modem, and Internet Problems	86
Error Messages	88
IEEE 1394 Device Problems	91
Keyboard Problems	91
External Keyboard problems	92
Unexpected characters	92
Lockups and Software Problems	92
The computer does not start up	93
The computer stops responding	93
A program stops responding or crashes repeatedly	93
A program is designed for an earlier Microsoft® Windows® operating system 93
A solid blue screen appears	93
Other software problems	93
Memory Problems	94
Network Problems	94
General	95

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Dell D630-2X33GF1 manual Troubleshooting

Contents

Dell Latitude ATG D630 User’s Guide May YT465 Contents Customizing the Touch Pad and Track Stick Configuring Power Management SettingsSetting Display Resolution and Refresh Rate Microsoft Windows Logo Key Functions Mobile Broadband or Wireless Wide Area Network Connecting a Network or Broadband Modem Cable Securing Your Computer Troubleshooting 107 100103 104 115 Using the Hardware Troubleshooter Tool 110Wireless Local Area Network Wlan Card 127 111 149 Technical Support and Customer Service 149Returning Items for Warranty Repair or Credit 151 140 What Are You Looking For? Find It Here Finding InformationSupport.dell.com Quick Reference Guide Dell Support Website support.dell.com What Are You Looking For? Dell QuickSet Help Front View About Your Computer V I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View About Your Computer Right Side View Back View Connects USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer Microsoft Windows XP Transferring Information to Another Computer Transferring Information to Another Computer Microsoft Windows Vista Easy Transfer Cable for Windows Vista Battery Performance Using a Battery Charge Gauge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power Meter Check the Battery Health Conserving Battery PowerLow-Battery Warning Check the Battery Charge Standby and Sleep Mode Power Management ModesHibernate Mode Windows XP Configuring Power Management SettingsCharging the Battery Accessing Power Options Properties Replacing the Battery Battery Errors Storing a Battery Using a Battery Numeric Keypad Using the Keyboard Key Combinations Microsoft Windows Logo Key Functions Touch Pad and Track Stick Customizing the Touch Pad and Track Stick Changing the Track Stick CapMouse Properties window Using the Keyboard Using the Keyboard Adjusting Brightness Using the DisplayUsing the Ambient Light Sensor Setting Display Resolution and Refresh Rate Switching the Video Image Under Pick a category, click Appearance and Themes Dual Independent Display Mode Swapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tab Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Select an option under Choose a connection option Wireless Local Area NetworkChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Start Button and Connect To Option Right-clickWireless Network Connection Click PropertiesOrder Confirmation for Your Computer Determining the Wireless Network Device Manager Connecting to a Wlan Completing the Connection to the Wlan Click Start→ Connect To→ Manage wireless networks Checking Your Dell Mobile Broadband Card Mobile Broadband or Wireless Wide Area Network Click Start→ All Programs→ Dell Wireless Connecting to a Mobile Broadband NetworkEnabling/Disabling the Dell Mobile Broadband Card Location Profile Settings General Mobility Settings Dell Wi-Fi Catcher Network LocatorMicrosoft Windows Firewall Setting Up and Using Networks Setting Up and Using Networks Playing Media Using Multimedia DVD player includes the following basic buttons Copying Media Using Blank Media How to Copy Media Media Type Read Write Rewritable Helpful Tips Adjusting the Picture Adjusting the VolumeMicrosoft Windows XP Operating System Microsoft Windows Vista Operating System Under Personalization, click Adjust Screen Resolution Card Types Using Cards Extended Cards Installing a PC Card or ExpressCardPC Card ExpressCard Removing a Card or Blank Using Cards Security Cable Lock Securing Your ComputerSmart Card About Smart Cards Installing a Smart Card About Passwords Passwords Type of Password Features Using a Primary or System Password Using a Hard Drive Password Using an Administrator Password Trusted Platform Module TPM Enabling the TPM FeatureSecurity Management Software Activating the Security Management Software Using the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Touch Pad Cleaning Your ComputerCleaning a Non-Optical Mouse Computer, Keyboard, and Display Floppy Drive Cleaning an Optical MouseCDs and DVDs Suggested Resolution TroubleshootingDiagnostic Lights Diagnostic Light Codes During Post If available, install working memory Starting the Dell Diagnostics From Your Hard Drive Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Insert the Drivers and Utilities media Option Function Dell Diagnostics Main MenuTab Function Clicking the Dell Support Icon Accessing the Dell Support UtilityClick Dell Support and point to Dell Support Settings Dell Support Utility Media drive problems Drive ProblemsDouble-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsHard drive problems Problems writing to a CD/DVD-RW drive Click the Start button and click Control Panel Error Messages Troubleshooting Click Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsClick Printers and Other Hardware External Keyboard problems Lockups and Software ProblemsUnexpected characters Program stops responding or crashes repeatedly Other software problemsComputer does not start up Computer stops responding Network Problems Memory Problems Icon on the Windows Wireless Local Area Network WlanMobile Broadband Wireless Wide Area Network General Power Problems PC Card Problems Docking Power Considerations Ensuring Sufficient Power for Your ComputerDocking While the Computer Is Running Scanner Problems Printer ProblemsAC Power Loss While the Computer Is Docked No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 100 Touch Pad or Mouse ProblemsVideo and Display Problems No sound from headphones 101 If the display is blankIf the display is difficult to read Click Appearance and Themes 102 If only part of the display is readable 103 System Setup ProgramViewing the System Setup Screens Overview Diskette Drive Modular bay HDD Internal HDD Optical Drive System Setup ScreensChanging the Boot Sequence Commonly Used Options 105 Performing a One-Time BootChanging Printer Modes Changing COM Ports 106 Identifying Drivers Reinstalling SoftwareWhat Is a Driver? Drivers 108 Reinstalling Drivers and UtilitiesInstalling Drivers in the Correct Order Using Windows Device Driver Rollback Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media109 Click Start→ Help and Support Using the Hardware Troubleshooter ToolManually Reinstalling Drivers Microsoft Windows XP Microsoft Windows Vista Using Microsoft Windows System RestoreStarting System Restore Restoring Your Operating System Before You Begin Using the Operating System MediaUndoing the Last System Restore Enabling System Restore 113 Reinstalling Windows 114 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools 116 Before Working Inside Your Computer 117 118 Hinge Cover 119 Keyboard 120 Internal Card With Bluetooth Wireless Technology 121 Memory Coin-Cell Battery122 123 124 125 126 127 Wireless Local Area Network Wlan Card 128 129 Mobile Broadband Card 130 131 Hard Drive Subscriber Identity Module SIM Card132 133 134 Returning a Hard Drive to Dell 135 Media BayFCM Flash Cache Module Card Removing Media Bay Devices 136 137 Dell QuickSet 138 139 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Traveling by Air Travel Tips140 System Information Specifications141 Processor Memory Ports and Connectors142 PCI-E Card Audio 143Communications Video Touch Pad 144Display Keyboard 145 BatteryTrack Stick AC Adapter 146 Environmental 147Fingerprint Reader Optional Physical Specifications 149 Technical Support and Customer ServiceGetting Help Obtaining Assistance 150 DellConnect Online Services 151 Problems With Your OrderAutoTech Service Automated Order-Status Service Contacting Dell Before You CallVisit support.dell.com 153 Diagnostics Checklist 154 155 AppendixFCC Notice U.S. Only FCC Class B 156 Macrovision Product Notice 157 Glossary Device driver See driver 158 159 160 161 Module bay See media bay 162 163 164 165 166 Video resolution See resolution