Troubleshooting 85
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.
Drive Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page153) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My
Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
CHECK THE CABLE CONNECTIONS.
CHECK FOR HARDWARE INCOMPATIBILITIES.
RUN THE DELL DIAGNOSTICS —
See "Dell Diagnostics" on page 81.

Media drive problems

NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a defect in the
drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.