identified.

 

 

If the computer does not boot, contact Dell for technical

 

 

assistance.

Blinking yellow

A power supply or system board failure has occurred.

Check the diagnostic lights to see if the specific problem is

 

 

identified. Also, see "Power Problems."

Solid green and a beep code during

A problem was detected while the BIOS was executing.

See "Beep Codes" for instructions on diagnosing the beep

POST

 

code. Also, check the diagnostic lights to see if the specific

 

 

problem is identified.

 

 

 

Solid green power light and no beep

The monitor or the graphics card may be faulty or

Check the diagnostic lights to see if the specific problem is

code and no video during POST

incorrectly installed.

identified. See "Video and Monitor Problems."

Solid green power light and no beep

An integrated system board device may be faulty.

Check the diagnostic lights to see if the specific problem is

code but the computer locks up

 

identified. If the problem is not identified, contact Dell for

during POST

 

technical assistance.

 

 

 

 

 

 

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

To help you troubleshoot a problem, your small form factor, small desktop, and small mini-tower computers have four lights labeled "A," "B," "C," and "D" on the back panel. The lights can be yellow or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. If the POST portion of system boot completes successfully, all four lights display solid green. If the computer malfunctions during the POST process, the pattern displayed on the lights may help identify where in the process the computer halted.

NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can appear either vertical or horizontal.

Y = Yellow

G = Green

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

The computer is in a normal off

Plug the computer into a working electrical outlet and press the power button.

 

condition or a possible pre-BIOS

 

 

failure has occurred.

 

 

 

 

 

A possible BIOS failure has

Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.

 

occurred; the computer is in the

 

 

recovery mode.

 

 

 

 

 

A possible processor failure has

Reinstall the processor and restart the computer.

 

occurred.

 

 

 

 

 

Memory modules are detected, but

If you have one memory module installed, reinstall it and restart the computer. See "Memory"

 

a memory failure has occurred.

for instructions on how to remove and install memory modules.

 

 

If you have two or more memory modules installed, remove the modules, reinstall one module,

 

 

and then restart the computer. If the computer starts normally, reinstall an additional module.

 

 

Continue until you have identified a faulty module or reinstalled all modules without error.

 

 

If available, install properly working memory modules of the same type into your computer.

 

 

If the problem persists, contact Dell.

 

 

 

 

A possible expansion card failure

Determine if a conflict exists by removing a card (not the graphics card) and then restarting

 

has occurred.

the computer.

 

 

If the problem persists, reinstall the card that you removed, remove a different card, and then

 

 

restart the computer.

 

 

Repeat this process for each card. If the computer starts normally, troubleshoot the last card

 

 

removed from the computer for resource conflicts.

 

 

Move each card one at a time to a different PCI slot and restart the computer after each move.

 

 

If the problem persists, contact Dell.

 

 

 

 

A possible graphics card failure has

If the computer has a graphics card, remove the card, reinstall it, and then restart the

 

occurred.

computer.

 

 

If the problem still exists, install a graphics card that you know works and restart the

 

 

computer.

 

 

If the problem persists or the computer has integrated graphics, contact Dell.

 

 

 

 

A possible floppy or hard drive

Reseat all power and data cables and restart the computer.

 

failure has occurred.

 

 

 

 

 

A possible USB failure has

Reinstall all USB devices, check cable connections, and then restart the computer.

 

occurred.

 

 

 

 

 

 

 

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Dell DCSM specifications Diagnostic Lights, Light Pattern Problem Description Suggested Resolution