64 Troubleshooting
RUN THE MODEM DIAGNOSTIC TOOL—
1
Click
Start
→
All Programs
→
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove it
and connect to the Internet. For help, contact your Internet service provider.
Error Messages CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
If the error message is not listed, see the documentation for the operating
system or the program that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
1
Click
Start
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —The drive
cannot read the disk. Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA —Insert a bootable floppy disk, CD, or DVD.
NON-SYSTEM DISK ERROR—Remove the floppy disk from the floppy drive and
restart your computer.
book.book Page 64 Tuesday, November 27, 2007 10:29 AM