Dell J2936 Finding Solutions

30 Solving Problems

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you

quickly find the answers to your questions.

See page 44.

See page 37.

Get technical assistance from

Dell. See page 113.

Press a key or move the

mouse. See the Tell Me How

help file for information on

standby mode. For more

information, see page 44.

J2936bk0.book Page 30 Tuesday, September 2, 2003 3:06 PM

Contents

Main Dell Dimension 4600 Series Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1Setting Up and Using Your Computer 2Solving Problems 3Advanced Troubleshooting 4Adding Parts 5Appendix Index Page CAUTION: Safety Instructions SAFETY: General SAFETY: When Using Your Computer CAUTION: NOTICE: SAFETY: When Working Inside Your Computer CAUTION: NOTICE: CAUTION: SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits CAUTION: CAUTION: SAFETY: Battery Disposal Finding Information for Your Computer Page Page Page Page Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer Page Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to the Internet Setting Up Your Internet Connection Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips Hyper-Threading Booting to a USB Device Turning Off Your Computer Page Solving Problems 30 Solving Problems Finding Solutions Solving Problems 31 Finding Help Information Battery Problems Drive Problems Floppy drive problems CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages General Problems The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system Other software problems A solid blue screen appears Other technical problems General hardware problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Page Network Problems Power Problems Page Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Page Page Diagnostic Lights Page Page Page Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics Page Page Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Using Windows System Restore Creating a Restore Point Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP Before You Reinstall Reinstalling Windows XP Page Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front View Page Back View Page Removing the Computer Cover Page Looking Inside Your Computer System Board Adding Cards Page Adding or Replacing the AGP Card Removing an AGP Card Installing an AGP Card Adding or Replacing a Second Hard Drive Page Page Adding a Floppy Drive Page Page Page Page Adding a Second CD or DVD Drive Page Page Page Page Adding Memory DDR Memory Overview Memory Installation Guidelines Installing Memory Page Page Replacing the Computer Cover Page Appendix Specifications Page Page Page Page Viewing Settings System Setup Program Screens Boot Sequence Clearing Forgotten Passwords Replacing the Battery Page Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Returning Items for Warranty Repair or Credit Regulatory Notices NOM Information (Mexico Only) Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? Limited Warranties and Return Policy 135 NOTE: What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? "Total Satisfaction" Return Policy (U.S. Only) Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? 138 Limited Warranties and Return Policy What do I do if I need warranty service? What will Dell do? NOTE: Limited Warranties and Return Policy 139 NOTE: "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Intel Warranty Statement for Pentium and Celeron Processors Only (U.S. and Canada Only) J2936bk0.book Page 143 Tuesday, September 2, 2003 3:06 PM Page Index A B C D F H I K L R S T U V