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Dell J2936 manual Other technical problems, General hardware problems

Models: J2936

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CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of by pressing the power button. Otherwise, you may lose data.

CHECK FOR COMPATIBILITY —

•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•If necessary, uninstall and then reinstall the program.

ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See

the software documentation for information. If necessary, uninstall and then reinstall the program.

Other technical problems

GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" for more information about the website (see page 14). See "Dell Technical Support Policy (U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.

CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 113). See "Dell Technical Support Policy (U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

•Your computer locks up, particularly while using a specific device.

•A recently added device does not work.

•A sound card emits noise or demonstrates other problems.

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Solving Problems

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Dell J2936 manual Other technical problems, General hardware problems

Contents

Dell Dimension 4600 Series Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Problems writing to a CD-RW driveProgram is designed for an earlier Windows If the screen is difficult to read When to Use the Dell DiagnosticsRestoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XP Reinstalling Drivers and SoftwareMemory Installation Guidelines Front and Back View of the ComputerReturning Items for Warranty Repair or Credit 130 102106 107J2936bk0.book Page 8 Tuesday, September 2, 2003 306 PM Safety General Safety When Using Your Computer Safety When Working Inside Your Computer Safety Ergonomic Computing Habits Safety Protecting Against Electrostatic DischargeSafety Battery Disposal Finding Information for Your Computer What are you looking for? Find It HereT u p D i a g r a m N d o w s X P H e l p a n d S u p p o r t C e n t e r J2936bk0.book Page 16 Tuesday, September 2, 2003 306 PM Setting Up and Using Your Computer Setting Up a Printer Connecting a Parallel PrinterSetting Up and Using Your Computer Printer CableParallel connector on computer Connector on printer Screws Connecting a USB PrinterParallel printer cable Notches Transferring Information to a New Computer USB connector on computerUSB printer On printer Cable J2936bk0.book Page 21 Tuesday, September 2, 2003 306 PM Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Network wall jack Network cableSetting Up Your Internet Connection Connecting to the InternetIntegrated firewall provided with Windows XP Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsHyper-Threading Helpful TipsBooting to a USB Device Turning Off Your ComputerJ2936bk0.book Page 28 Tuesday, September 2, 2003 306 PM Solving Problems Finding Solutions Solving ProblemsJ2936bk0.book Page 31 Tuesday, September 2, 2003 306 PM Battery Problems Finding Help InformationFloppy drive problems Drive ProblemsBack of floppy disk Write-protected Not write- protected CD drive problems Problems writing to a CD-RW driveDVD drive problems Mail, Modem, and Internet ProblemsHard drive problems Verify That the Modem is Communicating with Windows Error Messages Computer stops responding General ProblemsProgram stops responding Other software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Device Problems Keyboard Problems Mouse ProblemsCheck the Mouse Cable Power Problems Network ProblemsNetwork integrity Activity light Speed light J2936bk0.book Page 45 Tuesday, September 2, 2003 306 PM Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Adjust the Windows Display Settings J2936bk0.book Page 52 Tuesday, September 2, 2003 306 PM V a n c e d Tr o u b l e s h o o t i n g Light Pattern Problem Description Suggested Resolution Diagnostic LightsAdvanced Troubleshooting Card see page 78 and then To eliminate the possibility of a Cards that you removed Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveStarting the Dell Diagnostics From the ResourceCD Option Function Dell Diagnostics Main MenuTab Function Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Dell Dimension ResourceCD Creating a Restore Point Using Windows System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Enabling System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Booting From the Operating System CDWindows XP Setup Reinstalling Drivers and Software Adding Parts Front View Front and Back View of the ComputerOn computers with an optional floppy drive Adding Parts Computer. Instead, perform an operating system shutdown Back View On computers with integrated soundNetwork jack Modem jack Removing the Computer Cover Place the computer cover on a level surface Computer cover Cover latch Back of computerLooking Inside Your Computer System Board Adding Cards Securing screw Filler bracket Adding PartsCrossbar Card Card cutoutNot fully seated card Fully seated card Bracket Adding or Replacing the AGP Card Installing an AGP Card Notch Lever Tab Card clip AGP connectorPCI connector AGP card Card clip lever Slot connectorAdding or Replacing a Second Hard Drive Securing screw Filler bracketHard drive Drive bracketJ2936bk0.book Page 84 Tuesday, September 2, 2003 306 PM Adding a Floppy Drive Middle tab Side hinges Front panel Top tabBottom tab Adding Parts J2936bk0.book Page 87 Tuesday, September 2, 2003 306 PM J2936bk0.book Page 88 Tuesday, September 2, 2003 306 PM Side hinges Front panel Adding a Second CD or DVD Drive J2936bk0.book Page 91 Tuesday, September 2, 2003 306 PM Insert Tabs Drive Alignment screws Adding PartsDrive Securing screw J2936bk0.book Page 94 Tuesday, September 2, 2003 306 PM Adding Memory DDR Memory OverviewMemory Installation Guidelines Installing MemorySecuring clips Connector Adding Parts Notch Memory module Cutouts Crossbar Replacing the Computer Cover 100 Adding Parts P e n d i Specifications MicroprocessorSystem Information Expansion BusPorts and Connectors MemoryDrives Appendix 103Power VideoAudio NetworkEnvironmental Appendix 105Standard Settings 106 AppendixSystem Setup Program Screens Viewing SettingsAppendix 107 Boot Sequence Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots 108 AppendixClearing Forgotten Passwords Appendix 109Replacing the Battery 110 AppendixBattery Battery socket Appendix 111Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of Third-Party Software and Peripherals 112 AppendixContacting Dell Appendix 113114 Appendix Appendix 115 116 Appendix Appendix 117 118 Appendix Appendix 119 120 Appendix Appendix 121 Area Codes Local Numbers, Toll-Free Numbers 122 AppendixAppendix 123 124 Appendix Appendix 125 126 Appendix Appendix 127 128 Appendix Appendix 129 Regulatory Notices Returning Items for Warranty Repair or Credit130 Appendix NOM Information Mexico Only Appendix 131132 Appendix What is covered by this limited warranty? What is not covered by this limited warranty?Limited Warranties and Return Policy Limited Warranties and Return Policy 133How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 134 Limited Warranties and Return PolicyWhat if I purchased a service contract? May I transfer the limited warranty?How will you fix my product? Limited Warranties and Return Policy 135Total Satisfaction Return Policy U.S. Only 136 Limited Warranties and Return PolicyWhat is not covered by this limited warranty? Limited Warranties and Return Policy 137What do I do if I need warranty service? 138 Limited Warranties and Return PolicyTotal Satisfaction Return Policy Canada Only Limited Warranties and Return Policy 139Dell Software and Peripherals Canada Only Third-Party Software and Peripherals ProductsDell-Branded Peripheral Products Return PolicyGuarantee ExclusionsMaking a Claim Limitation and Statutory RightsIntel’s Three Year Limited Warranty 142 Limited Warranties and Return PolicyLimited Warranties and Return Policy 143 J2936bk0.book Page 143 Tuesday, September 2, 2003 306 PM144 Limited Warranties and Return Policy D ex Index 145146 IndexIndex 147 148 Index